Chelsea Rogers
Mineral Wells,WV
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Outgoing student pursuing flexible part-time employment with weekend and evening shift options. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Medical Assistant
Coplin Health Systems
Parkersburg, WV
07.2019 - 03.2025
- Rooming patients' for assigned provider- vitals, chart updates, weight/height check, etc.
- Reporting labs, imaging results, or any information from the provider to patients as they become available.
- Answering phones and assisting patients/other practices or pharmacies if applicable.
- Administering medications and shots when needed
- Drawing labs/testing A1C on diabetic patients when needed
- Stocking rooms, light cleaning and sanitizing with the site Moon Beam to prevent illnesses throughout the practice.
- Obtained patient vitals
- Provided patient care
- Performed blood draws
- Triaged patients
- Responsible for scheduling patients for appointments
- Assisted with insurance verification
- Ordered labs
- Responsible for back office duties
- Assisted healthcare providers with patient examinations and procedures.
- Recorded vital signs and medical histories accurately for patient records.
- Educated patients on medication usage and treatment plans effectively.
- Coordinated referrals to specialists and arranged follow-up appointments promptly.
- Prepared examination rooms by sterilizing instruments and organizing supplies.
- Administered medications as directed by physicians while ensuring safety protocols.
- Collaborated with team members to enhance patient care services consistently.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Documented notes during patient visits.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Collected samples from patients for laboratory testing purposes.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Operated x-ray and electrocardiogram (EKG) to administer diagnostic tests.
Front Office Coordinator/Dental Assistant
Hometown Endodontics
Vienna, WV
10.2019 - 03.2020
- Front office work
- Dental assisting on root canals
- 3D imagesScheduling
- Light cleaning
- Coordinated patient appointments and managed scheduling for efficient office operations.
- Supported dental staff by preparing treatment rooms and ensuring necessary supplies were available.
- Handled patient inquiries and provided information regarding procedures and insurance options.
- Managed front office communications, directing calls to appropriate staff members promptly.
- Greeted and welcomed guests upon arrival.
- Performed administrative support tasks, completing duties within required timeframes.
- Developed strong relationships with customers to ensure satisfaction with services provided.
- Maintained general office organization and cleanliness.
- Maintained patient records with strict adherence to confidentiality and privacy regulations.
- Processed insurance forms and verified patient coverage, reducing billing errors and delays.
- Assisted in patient preparation for endodontic procedures and treatments.
- Managed scheduling for patient appointments and follow-up visits efficiently.
- Sterilized dental instruments and maintained cleanliness of treatment areas.
- Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
- Sterilized instruments according to established guidelines and protocols.
- Took digital X-rays of teeth using radiographic equipment.
- Took bitewing, periapical, panoramic and occlusal X-rays and prepared for dentists to review.
- Maintained a neat, clean and organized environment throughout the office.
Merchandise Coordinator
T.J. Maxx
Vienna, WV
07.2019 - 09.2019
- Responsible for ensuring the execution of merchandise presentation plans and priorities for assigned departments.
- Ensures an excellent customer experience by engaging and interacting with all customers, and maintaining a clean and organized store.
- I was the Men's Coordinator, which includes mens', boys', infant and toddlers, and toys depts.
- Updated seasonal displays for windows and mannequins to highlight current product lines.
- Arranged items in favorable positions and areas of store to attract customers and optimize sales.
- Followed prepared sketches and planograms to arrange consistent shelves, racks and bins across various locations.
- Checked products for quality and accurate pricing.
- Printed labels and tags for for-sale merchandise.
- Communicated and coordinated planogram execution with store management.
- Organized and located inventory, updating store spreadsheets to reflect statistical data.
- Coordinated with other departments for successful execution of promotional activities related to merchandise launch events.
ER Technician
Memorial Health System
Marietta, OH
05.2018 - 07.2019
- Vital checks
- Assisting nurses in bedside duties
- Some blood draws
- Phone calls
- Notes
- Assessed patient conditions in fast-paced emergency settings.
- Collaborated with healthcare teams to deliver timely care.
- Prepared and maintained medical equipment for procedures.
- Documented patient information accurately in electronic systems.
- Assisted with triage and prioritized patient treatment needs.
- Monitored vital signs and reported changes to medical staff.
- Ensured compliance with safety protocols and infection control measures.
- Operated a variety of diagnostic equipment such as EKG's, oxygen saturation monitors, blood pressure cuffs, glucometers and pulse oximeters.
- Responded quickly to emergencies by utilizing appropriate assessment techniques, triage protocols and stabilization measures.
- Collaborated with nursing staff to ensure quality patient care.
- Provided patient care and monitored vital signs.
- Provided emotional support for family members throughout difficult situations associated with illness or injury.
Patient Registration Charge Clerk/Front Office Coordinator
Marietta Memorial Hospital
Marietta, OH
05.2016 - 07.2019
- Receipting and registering patients presenting to the ER.
- Processing and posting payments.
- Verifying insurances.
- Scheduling.
- Coordinated communication between departments to ensure smooth operations.
- Processed patient admissions and discharges efficiently and accurately.
- Supported office clerical functions using word processing and other software, email and office machines.
- Utilized computer software programs to create reports, labels, forms.
- Scanned documents into digital formats ensuring accuracy of content.
- Answered multi-line telephone system and routed calls to appropriate personnel.
- Operated photocopiers and scanners, facsimile machines and personal computers.
- Collected, counted and disbursed money to complete basic bookkeeping and banking transactions.
- Collected and entered payment data into system, maintaining complete confidentiality and accuracy.
- Managed front desk operations and coordinated patient check-ins and appointments.
- Assisted patients with inquiries and directed them to appropriate departments.
- Maintained accurate records of patient information and scheduling details.
Back Desk Supervisor/After School Care Site Director
YMCA
Parkersburg, WV
04.2008 - 03.2014
- Responsibilities
- Scheduling
- Filing
- Phone calls
- Managed scheduling and assignments for front desk personnel.
- Assisted members with inquiries and provided information on programs.
- Trained new staff on procedures and customer service standards.
- Resolved member concerns promptly to maintain satisfaction levels.
- Ensured compliance with safety protocols and facility guidelines.
- Assessed current processes and made recommendations for improvement based on research findings.
- Generated reports detailing daily activities at the front desk.
- Performed regular maintenance checks on equipment used by front desk staff.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
- Maintained important files, running reports, and delivering updates on occupancy and revenue.
- Mentored new staff on correct procedures, compliance requirements, and performance strategies.
- Developed lasting relationships with guests that built loyalty and drove hotel revenue.
- Organized and maintained documents, files and records.
- Managed paper or electronic filing systems by recording information, updating paperwork and maintaining documents.
Education
Practical Nursing - Nursing
Washington County Career Center
Marietta05-2026
NRCMA - Medical Assisting
NAHP
10-2020
High school or equivalent -
Parkersburg South High School
Parkersburg, WV05.2009
Skills
- Microsoft Office
- Billing
- Customer Service
- Outlook
- Organizational Skills
- Scheduling
- Data Entry
- Medical Terminology
- Cashier
- Computer Skills
- Retail
- Time Management
- Merchandising
- Administrative Assistant
- Receptionist
- Word
- Accounts Payable
- Filing
- Writing Skills
- Childcare
- Office Administration
- Recruiting
- Office Management
- Dental Assisting
- Medical Imaging
- Chairside Assisting
- Patient Care
- Triage
- Vital Signs
- Experience Administering Injections
- Customer service
- HIPAA compliance
- Appointment scheduling
- Vital sign monitoring
- Office administration
- Data entry
- Trustworthy companion
- Patient-focused care
- Reliable transportation
- Professionalism and ethics
- Prescription refills
- Patient assessments and care
- Conflict resolution
- Companionship and emotional support
- Infection control procedures
- Simple dressings
- Adaptable
- Disease prevention education
- Medical office administration
Certification
• Nationally Registered Certified Medical Assistant, 10/01/20, Active, Expiration: 10/15/2026, License #: 190270
• Driver's License
• Driver's License
References
- Katie Edwards, Parkersburg, WV, 304-991-2930
- Tara Frey, Belpre, OH, 304-532-5966
- Jenna Carr, Lowell, OH, 740-538-7685
- Sarah Schartiger, FNP, Parkersburg, WV, 740-336-1704
Languages
English, Expert
Personal Information
Work Permit: Authorized to work in the US for any employer.
Timeline
Front Office Coordinator/Dental Assistant
Hometown Endodontics
10.2019 - 03.2020
Medical Assistant
Coplin Health Systems
07.2019 - 03.2025
Merchandise Coordinator
T.J. Maxx
07.2019 - 09.2019
ER Technician
Memorial Health System
05.2018 - 07.2019
Patient Registration Charge Clerk/Front Office Coordinator
Marietta Memorial Hospital
05.2016 - 07.2019
Back Desk Supervisor/After School Care Site Director
YMCA
04.2008 - 03.2014
Practical Nursing - Nursing
Washington County Career Center
NRCMA - Medical Assisting
NAHP
High school or equivalent -
Parkersburg South High School