Jeysmarie Gonzalez
Orlando,FL
Summary
Accomplished professional with extensive experience at Bravo Supermarket, excelling in customer service and safety awareness. Proven track record in enhancing customer satisfaction and optimizing workflow. Skilled in knife handling and equipment monitoring, consistently maintaining cleanliness standards. Successfully led teams, improving transaction efficiency by 20%. Adept at fostering positive customer relations and ensuring compliance with safety protocols.
Overview
4
4
years of professional experience
Work History
Meat Department Clerk
Bravo Supermarket
11.2024 - Current
- Provided exceptional customer service, addressing inquiries and ensuring satisfaction in meat department.
- Assisted in maintaining cleanliness and organization of meat display areas, adhering to safety protocols.
- Operated slicing and packaging equipment efficiently, ensuring product quality and freshness.
- Monitored inventory levels, restocking shelves as needed to maintain optimal product availability.
- Responded quickly to out-of-stock situations by replenishing supplies or identifying suitable alternatives for customers.
- Enhanced customer satisfaction by providing exceptional service and assistance in the meat department.
- Ensured accurate labeling of products, complying with food safety regulations and standards.
Customer Service Representative
Bravo Supermarket
02.2022 - Current
- Assisted customers with inquiries, enhancing satisfaction through effective communication.
- Processed transactions accurately using point-of-sale systems to ensure smooth operations.
- Resolved customer complaints promptly, demonstrating strong problem-solving skills and empathy.
- Maintained product knowledge to provide accurate information and recommendations to customers.
- Collaborated with team members to optimize workflow and improve service delivery efficiency.
Cajero
Bravo Supermarket
12.2021 - Current
- Processed transactions accurately and efficiently, ensuring customer satisfaction at checkout.
- Assisted customers with inquiries, providing product information and support.
- Maintained cleanliness and organization of checkout area, enhancing shopping experience.
- Collaborated with team members to optimize workflow during peak hours.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Cashier Team Lead
Bravo Supermarket
08.2021 - Current
- Supervised cashier team to ensure efficient customer service and accurate transactions.
- Trained new cashiers on operational procedures and point-of-sale systems.
- Monitored inventory levels at register stations, coordinating restocking as needed.
- Resolved customer inquiries and complaints, enhancing overall shopping experience.
- Implemented process improvements to reduce transaction times and minimize errors.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Assisted customers in locating products, providing knowledgeable recommendations based on their needs.
- Provided backup support during high traffic periods by stepping into cashier roles when necessary.
Education
High School Diploma - Asistente Médico
Ana G. Mendez
Orlando, FL06.2022
Skills
Customer service
Timeline
Meat Department Clerk
Bravo Supermarket
11.2024 - Current
Customer Service Representative
Bravo Supermarket
02.2022 - Current
Cajero
Bravo Supermarket
12.2021 - Current
Cashier Team Lead
Bravo Supermarket
08.2021 - Current
High School Diploma - Asistente Médico
Ana G. Mendez