Jezere Fontenette
Summary
Experienced in patient discharge planning and coordination, highly qualified candidate for the desired position. Successfully facilitated seamless transitions for patients, ensuring continuity of care and addressing their post-discharge needs. Expertise in patient advocacy and effective communication with healthcare teams. Robust background in managing patient discharge processes, consistently ensuring smooth transitions and maintaining continuity of care. Utilize strategic planning and patient advocacy to effectively address post-discharge needs and provide the highest level of care possible.
Overview
14
14
years of professional experience
Work History
Special Services Coordinator
Ochsner Medical Center
Lafayette, LA
08.2023 - Current
- Arranged placement of patients in facilities appropriate for level of care requirements.
- Enhanced patient satisfaction by providing comprehensive discharge instructions and resources for follow-up care.
- Promoted a collaborative environment among colleagues by sharing best practices for efficient coordination across departments involved in the discharge process.
- Assisted families in navigating complex healthcare systems, providing guidance on available services and support options.
- Streamlined workflow by developing efficient systems for tracking patients'' progress throughout their hospital stay.
- Coordinated transportation services for patients, ensuring seamless transfers from hospital to their next destination or in-home care provider.
- Worked collaboratively with clinical and non-clinical team members to solve complex discharge issues.
- Collaborated with interdisciplinary teams to ensure optimal patient care and smooth transitions between healthcare providers.
- Reduced readmission rates through thorough review of patient records and implementation of individualized care plans.
- Increased efficiency in the discharge process, implementing electronic record-keeping systems to track essential information.
- Identified and referred patients to social work department for additional coverage and services.
- Coordinated transfer of out-of-area patients into in-network facilities.
- Improved patient discharge process by coordinating with medical teams and ensuring timely communication between departments.
- Authorized medically appropriate facility admissions and transportation.
- Coordinated travel arrangements and contacted family with travel information.
- Solved problems related to abrupt changes in discharge, coordinated updates and communicated discharge plans.
- Facilitated timely referrals to alternate levels of care and assisted family or guardian with completion of applications.
- Worked with utilization review to establish prior authorization for timely discharges.
- Communicated with referral providers about new referrals and verified receipt of necessary information prior to arrivals.
Nursing Assistant
Lafayette General Hospital
Lafayette , LA
11.2020 - Current
- Assessed vitals and noted medical information to report changes to nursing staff and physicians.
- Promoted patient satisfaction by assisting with bathing, dressing and exercising.
- Collected biological specimens and packaged for laboratory transport to complete diagnostic tests.
- Recorded patient conditions and vital signs before and after medical operations.
- Answered signal lights, bells and requests-for-service to assist patient services fulfillment.
- Demonstrated respect and regard for dignity of patients, families and fellow employees to promote professional, responsible and courteous environment.
- Protected patient, self and others from injury during transfers, lifts and transports by using proper equipment and body mechanics.
- Conducted regular rounds to check on patients' safety and proactively address issues.
- Assisted patients with daily activities under nurse's supervision to provide essential care and emotional support.
- Recognized and reported abnormalities or changes in patients' health status to nursing staff for immediate assessment.
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
Administrative Assistant
T Enterprises
Houston , TX
11.2018 - 06.2019
Nursing Assistant
Gifted Hearts
St Martinville , LA
07.2015 - 08.2018
Teacher's Assistant
Owens Learning Center
St.Martinville , LA
03.2015 - 05.2016
Security Guard
Inner Parish Security Corporation
Lafayette , LA
07.2014 - 12.2014
Customer Service Representative/Nursing Assistant
Our Lady Of The Lake
Baton Rouge, LA
02.2011 - 03.2013
Education
Bachelor - Human Services
Post University
Waterbury, CTSome College (No Degree) - Child Development
Baton Rouge Community College
Baton Rouge, LANursing Assistant
Louisiana Technical College
Plaquemine, LA07.2005
High School Diploma -
Plaquemine Senior High School
Plaquemine, LA05.2004
Skills
- Motivational skills
- Care coordination
- Healthcare regulations
- Discharge planning
- Interdisciplinary collaboration
- HIPAA compliance
- Patient support
- Community resources
- Treatment plans
- Discharge scheduling
- Medical record updating
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Multitasking and organization
- Problem-solving abilities
- Effective communication
- Adaptability and flexibility
- Verbal and written communication
- Decision-making
- Microsoft office
- Data entry
- Self motivation
- Schedule management
- Record keeping
Timeline
Special Services Coordinator
Ochsner Medical Center
08.2023 - Current
Nursing Assistant
Lafayette General Hospital
11.2020 - Current
Administrative Assistant
T Enterprises
11.2018 - 06.2019
Nursing Assistant
Gifted Hearts
07.2015 - 08.2018
Teacher's Assistant
Owens Learning Center
03.2015 - 05.2016
Security Guard
Inner Parish Security Corporation
07.2014 - 12.2014
Customer Service Representative/Nursing Assistant
Our Lady Of The Lake
02.2011 - 03.2013
Some College (No Degree) - Child Development
Baton Rouge Community College
Nursing Assistant
Louisiana Technical College
High School Diploma -
Plaquemine Senior High School
Bachelor - Human Services
Post University