Jezzelyn Du Plessis
Salida,CO
Summary
Natural leader willing to go the extra mile to achieve tasks at hand. Hard working and seeking to hone skills in a thriving environment. Extensive knowledge on sales in a wide range of industries.
Overview
11
11
years of professional experience
Work History
Owner/ Resort Operator
Family Business
Inhambane, Mozhambique
01.2013 - Current
- Managed daily operations of business, including hiring and training staff.
- Created marketing campaigns to attract new customers.
- Oversaw budgeting and financial management.
- Maintained relationships with existing clients by providing superior customer service.
Bartender
Suntree Country Club
Viera, FL
02.2023 - 03.2024
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Memorized all 2000 club members, member numbers, and usual drinks to ensure that all members are greeted with professionalism and respect.
- Maintained and ordered inventory.
Bartender
Walk On's Sports Bistreaux
09.2020 - 11.2022
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Trained new bartenders on drink preparation, product promotion, garnish preparation and sanitation protocol.
- Managed daily operations of business, including hiring and training staff.
- Created marketing campaigns to attract new customers.
- Maintained relationships with existing clients by providing superior customer service.
- Organized events such as trade shows and conferences.
Server and Bartender
Grills Tiki Bar And Restuarant
10.2017 - 04.2020
- Created training manuals targeted at resolving even the most difficult customer issues.
- Improved service quality dramatically and increased sales by developing a strong knowledge of company's products and services.
- Effectively communicated with team members to maintain clearly defined expectations.
- Developed rapport with the customer base by handling difficult issues with professionalism.
Marketing Director and Sales Agent
StateFarm Insurance
03.2017 - 10.2017
- Promoted agency products to customers with in depth conversation in person, on the telephone and in writing.
- Pursued continuing education and training programs to continue professional development.
- Presented and clearly explained insurance policy options to clients based on their needs and goals.
- Developed productive working relationships with car dealers, loan processors and other business partners in the community.
- Developed life insurance and commercial insurance leads to meet monthly sales targets.
Server
Grills Riverside Tiki Bar And Restuarant
11.2016 - 09.2017
- Communicated clearly with team members to efficiently execute any tasks at hand.
- Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
Server
Raglan Road Irish Pub & Restaurant
04.2014 - 08.2016
- A team member at Disney that continuously achieved high sales percentage with consultative, value-focused customer service approach.
- Served as the company's only bilingual Afrikaans/English customer service representative.
- Kept abreast of rapidly evolving technology that was exclusive to Disney employees.
Education
Bachelor of Science - Marketing
University of Central Florida
Orlando, FLAssociate of Arts -
Eastern Florida State College
Cocoa, FLAndy Beverly Insurance
Orlando, FLHilda Tucker Insurance
Orlando, FLSkills
- Energetic work attitude
- Works well in fast paced environments
- Bilingual: English and Afrikaans
- Active listening skills
- Incredible work ethic
- Food and Beverage Management
- Immaculate selling skills
- Personable and builds rapport with patrons
Timeline
Bartender
Suntree Country Club
02.2023 - 03.2024
Bartender
Walk On's Sports Bistreaux
09.2020 - 11.2022
Server and Bartender
Grills Tiki Bar And Restuarant
10.2017 - 04.2020
Marketing Director and Sales Agent
StateFarm Insurance
03.2017 - 10.2017
Server
Grills Riverside Tiki Bar And Restuarant
11.2016 - 09.2017
Server
Raglan Road Irish Pub & Restaurant
04.2014 - 08.2016
Owner/ Resort Operator
Family Business
01.2013 - Current
Bachelor of Science - Marketing
University of Central Florida
Associate of Arts -
Eastern Florida State College
Andy Beverly Insurance
Hilda Tucker Insurance
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