Jose Sobarzo
Tucson,AZ
Summary
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Direct Support Professional
Child And Family Services
06.2024 - Current
- Provided direct care and support to individuals with disabilities in a residential setting, ensuring safety and well-being.
- Implemented individualized care plans tailored to clients' specific needs and goals.
- Guided individuals in developing independent living skills, including budgeting, grocery shopping, and household chores.
- Addressed emergencies or crises immediately, following set protocols to ensure safety.
- Championed the rights and best interests of individuals, prioritizing their well-being.
- Built trust and rapport with clients through attentive listening, empathetic interactions, and effective communication.
Senior Fraud Analyst
Alorica
01.2023 - 05.2024
- Managed supervisor-level escalations to ensure customer satisfaction.
- Handled fraud detection and prevention strategies for a large financial institution.
- Conducted training sessions for staff on fraud awareness and prevention techniques.
- Enhanced customer satisfaction by effectively addressing and resolving issues, followed by feedback collection.
Chef
Madera Sunrise
11.2022 - 01.2023
- Oversaw grill, stove, and oven, and cleaned equipment after every shift.
- Developed and implemented innovative menus, utilizing seasonal ingredients and culinary trends.
- Implemented rigorous quality control measures to ensure consistent taste and presentation of dishes.
Deliver Drivery
Amazon
05.2022 - 11.2022
- Completed on-time deliveries by choosing best and most efficient routes.
- Managed customer inquiries and complaints in polite and professional manner.
- Operated vehicle safely in highly congested areas with no traffic violations.
Seasonal Quality Control Inspector
Mariposa Inspection Terminal
05.2019 - 08.2019
- Performed detailed inspections of fruit by unloading truckloads, opening boxes, and reloading semi-trucks.
- Established and upheld a thorough quality control framework to oversee product quality across the entire manufacturing process.
- Improved customer satisfaction by ensuring delivery of defect-free products.
Education
Associate of Business Administration -
Pima Community College
Tucson, AZ01-2020
Skills
- Critical Thinking
- Interpersonal Skills
- Crisis Intervention
- Leadership & Teamwork
- Computer Literacy
- Skill Management
- Compassion & Empathy
Certification
- CPR & First Aid Certification
- Fingerprint Clearance Card
- Foodhandler Card
- Forklift Certification
- Real Estate License
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Direct Support Professional
Child And Family Services
06.2024 - Current
Senior Fraud Analyst
Alorica
01.2023 - 05.2024
Chef
Madera Sunrise
11.2022 - 01.2023
Deliver Drivery
Amazon
05.2022 - 11.2022
Seasonal Quality Control Inspector
Mariposa Inspection Terminal
05.2019 - 08.2019
- CPR & First Aid Certification
- Fingerprint Clearance Card
- Foodhandler Card
- Forklift Certification
- Real Estate License
Associate of Business Administration -
Pima Community College
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