Jhade Carney
Temple Hills,MD
Summary
I am a highly motivated and detail-oriented college student focusing on biochemistry. I seek an opportunity to further my knowledge and apply my professional experience while providing exceptional patient care. I have a proven track record of being a team player, spearheading and creating seamless processes in relative fields. I am a dedicated and detail-oriented Hygiene Assistant and Sterilization Technician that ensures optimal cleanliness and sterilization in healthcare settings. Proven ability to adhere to strict protocols and maintain a sterile environment. Seeking to leverage skills and expertise to contribute to a healthcare facility's infection control efforts.
Overview
5
5
years of professional experience
Work History
Dental Assistant
Neibauer Dental Care
La Plata , MD
2023.05 - 2023.12
- Assisted dentist in providing dental treatment to patients, including taking patient medical histories and vital signs.
- Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices.
- Educated patients on proper oral hygiene techniques and habits.
- Maintained a neat, clean and organized environment throughout the office.
- Conducted routine maintenance of equipment used in dentistry operations.
- Performed administrative duties such as scheduling appointments, answering telephones and updating patient records.
- Took digital X-rays of teeth using radiographic equipment.
- Sterilized instruments according to established guidelines and protocols.
- Kept accurate records of dental treatments provided for each patient's visit.
- Instructed patients about postoperative instructions prescribed by their dentist.
- Greeted patients upon arrival at the office and escorted them to an examination room.
- Provided support services such as stocking rooms with supplies, cleaning trays and changing linens between patients.
- Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
- Took bitewing, periapical, panoramic and occlusal X-rays and prepared for dentists to review.
Pediatric Dentist Practice Shadow
The Alexandria Children's Dentistry
Alexandria , VA
2021.07 - 2023.10
- Shadowed the pediatric dentists of the Alexandria Children's Dentistry practice to gain exposure to the dental field before applying to dental school.
Customer Service Representative
Maryland National Capital Park and Planning
Ft. Washington , MD
2021.07 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Developed strong customer relationships to encourage repeat business.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Set up and activated customer accounts.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Educated customers on special pricing opportunities and company offerings.
- Mentored new employees on procedures and policies to maximize team performance.
Guest Services Associate
Topgolf USA
Oxon Hill , MD
2019.06 - 2021.01
- Handled payment processing and provided customers with receipts and proper bills and change.
- Managed customer complaints and rectified issues to complete satisfaction.
- Corrected guest issues promptly with knowledgeable and friendly service.
- Managed guest check-in and check-out procedures, reservations and payments.
- Mentored new staff on correct procedures, compliance requirements and performance strategies.
- Welcomed large volume of guests and improved overall customer service.
- Worked with maintenance and security to meet all guest needs.
- Directed front desk operations with a focus on facility reputation, staff productivity and operational efficiency.
Education
Bachelor of Science - Biobehavioral Health
The Pennsylvania State Univeristy
University Park, PASkills
- Equipment Sterilization
- Sterilization techniques
- Instrument preparation
- Proficient in Dentrix
- Patient Scheduling
- Patient Relations
- Inventory Management
- Chair-side support
- First Aid Training
- Taking X-rays
- Treatment Room Breakdown
Timeline
Dental Assistant
Neibauer Dental Care
2023.05 - 2023.12
Pediatric Dentist Practice Shadow
The Alexandria Children's Dentistry
2021.07 - 2023.10
Customer Service Representative
Maryland National Capital Park and Planning
2021.07 - Current
Guest Services Associate
Topgolf USA
2019.06 - 2021.01
Bachelor of Science - Biobehavioral Health
The Pennsylvania State Univeristy
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