Jhaden Williams
sahuarita,AZ
Summary
Dynamic Customer Service Manager with a proven track record at Gotta Go Golf Carts, enhancing customer satisfaction and loyalty through effective complaint resolution and team management. Skilled in Microsoft Office and problem-solving, I significantly reduced customer complaints. Expert in fostering customer relationships and ensuring timely issue resolution, demonstrating exceptional time management and telephone etiquette.
Overview
5
5
years of professional experience
Work History
Customer Service Manager
Gotta Go Golf Carts
01.2020 - 08.2024
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Followed through with client requests to resolve problems.
Food Waiter
La Posada Green Valley
02.2023 - 05.2024
- Enhanced customer satisfaction by providing timely and efficient food service with a friendly attitude.
- Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of dishes.
- Maintained an organized workspace throughout shifts by consistently restocking supplies such as utensils, napkins, and condiments.
- Maintained impeccable restaurant cleanliness, ensuring a comfortable and inviting dining atmosphere for guests.
Cashier
Viva Burrito
01.2022 - 06.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
High School Diploma -
Sahuarita High School
Sahuarita, AZ05-2025
Skills
- Customer service
- Problem-solving
- Microsoft outlook, word, and Excel
- Customer focused
- Complaint resolution
- Customer relations
- Excellent time management skills
- Time management
- Exceptional telephone etiquette
- Issue resolution
Timeline
Food Waiter
La Posada Green Valley
02.2023 - 05.2024
Cashier
Viva Burrito
01.2022 - 06.2022
Customer Service Manager
Gotta Go Golf Carts
01.2020 - 08.2024
High School Diploma -
Sahuarita High School
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