JHAILYN Walker
Simpsonville,SC
Summary
Results-driven and adaptable retail management professional with a proven ability to enhance operational efficiency, drive sales growth, and build lasting customer relationships. Expertise in team leadership, customer service, and process improvements. Seeking a dynamic management role where leadership, communication, and strategic planning skills can be leveraged.
Overview
4
4
years of professional experience
Work History
Seasonal Sales Associate
Under Armour
Myrtle Beach, SC
11.2023 - 04.2024
- Exhibited exceptional customer service skills to guide customers in product selection, encouraged them with the rewards program and executed online orders proficiently.
- Contributed to store success by maintaining a clean, organized sales floor and ensuring the accuracy of cash handling.
- Assisted customers with product selection, sizing and styling.
- Built relationships with customers to encourage repeat business.
- Monitored and analyzed sales performance to discover market trends.
Area Manager Intern
Amazon
San Bernardino, CA
05.2022 - 08.2022
- Spearheaded operations in a high-volume distribution center with responsibility for managing a large team of 50+ associates.
- Analyzed key performance metrics to identify opportunities for process improvements, leading to a 30% reduction in pick times through the implementation of an incentive-based reward system.
- Collaborated with cross-functional teams to optimize workflow and enhance operational efficiency.
- Developed and executed an intern project focused on increasing worker productivity, resulting in a measurable improvement in fulfillment speed.
- Prepared and presented end-of-day reports to senior management, highlighting achievements and areas for further development.
Sales Floor Lead
Adidas
Myrtle Beach, SC
10.2021 - 04.2022
- Directed and supervised the activities of a team of sales associates, continuously outperforming set objectives by 15% in a fast-paced retail setup.
- Enhanced customer experience by building strong relationships and ensuring the sales floor was visually appealing and well-stocked.
- Resolved customer disputes with a focus on satisfaction and retention, contributing to a 20% increase in repeat customers.
- Facilitated employee onboarding by delivering trainings related to corporate guidelines, merchandise expertise and marketing strategies resulting in a motivated workforce.
Seasonal Sales Associate
Nike Factory Store
Myrtle Beach, SC
10.2020 - 02.2021
- Delivered exceptional customer service, guiding shoppers in product selection while effectively upselling promotional items.
- Promoted Nike’s rewards program, resulting in a 25% boost in customer sign-ups throughout the holiday period.
- Maintained a clean and organized sales floor, contributing to a positive shopping experience.
- Successfully oversaw transactions, maintaining precise cash handling procedures.
Education
Bachelor of Science - Business Management
Coastal Carolina University
Conway, SC12-2024
Associate of Science - Physical Therapy
Greenville Technical College
Greenville, SCHigh School Diploma -
Southside High School
Greenville, SC05-2016
Skills
- Communication
- Sales and marketing
- Team player
- Reliable
- Leadership
- Client relationship building
- Time management
- Cash handling
- Excellent with Microsoft
- Coachable
- Hardworking
- Conflict Resolution
- Customer Service
Languages
English
Full Professional
Spanish
Limited
Accomplishments
- Amazon Area Manager Internship: Successfully completed a competitive internship with measurable outcomes.
- Dean’s List: Coastal Carolina University, recognized for academic excellence.
- Student Council Vice President: Demonstrated leadership in high school governance.
- International Baccalaureate Diploma: Completed rigorous academic curriculum in high school.
Timeline
Seasonal Sales Associate
Under Armour
11.2023 - 04.2024
Area Manager Intern
Amazon
05.2022 - 08.2022
Sales Floor Lead
Adidas
10.2021 - 04.2022
Seasonal Sales Associate
Nike Factory Store
10.2020 - 02.2021
Bachelor of Science - Business Management
Coastal Carolina University
Associate of Science - Physical Therapy
Greenville Technical College
High School Diploma -
Southside High School