Jhalea Dawson
Natchitoches,LA
Summary
Accomplished Senior Account Manager and Training Assistant at Southern Scripts DBA Liviniti, renowned for driving client retention and developing robust training programs. Leveraged client rapport and sales analysis to enhance service delivery, achieving significant growth opportunities. Excelled in creating strategic plans and fostering cross-departmental collaboration, showcasing exceptional administrative oversight and customer relationship management skills.
Overview
4
4
years of professional experience
Work History
Senior Account Manager
Southern Scripts DBA Liviniti
04.2023 - Current
- Drove client retention by implementing tailored account strategies.
- Analyzed market trends to identify growth opportunities for clients.
- Increased cross-selling opportunities with proactive client engagement.
- Created strategic account plans to align with client objectives.
- Led negotiations to secure favorable terms and conditions for clients.
- Developed long-lasting client relationships by providing exceptional customer service and support.
- Enhanced communication between departments for more effective problem-solving and collaboration.
- Coordinated efforts across teams to ensure seamless delivery of products and services to clients.
Training Assistant
Southern Scripts DBA Liviniti
11.2020 - 04.2023
- Organized training materials inventory, streamlining access to resources for trainers and participants alike.
- Assessed skill gaps for employees and developed training courses to meet identified needs.
- Monitored employee progress throughout training programs using various assessment tools; identified areas for improvement and provided additional support as needed.
- Enhanced employee skillsets by developing comprehensive training materials and resources.
Education
Bachelor Of Arts And Science - Criminal Justice - PLPS
Northwestern State University of Louisiana
Natchitoches, LANatchitoches Central High School
Natchitoches, LA2018
Skills
- Client rapport
- Administrative oversight
- Event planning
- Sales analysis
- Report writing
- Performance tracking
- New account creation
- Client development
- Compliance requirements
- Customer relationship management (CRM)
Affiliations
Serves as a senator for Student Government Association at Northwestern State University of Louisiana.
Volunteer and Chairman at Natchitoches Arc, working with adults and children with Disabilities.
Timeline
Senior Account Manager
Southern Scripts DBA Liviniti
04.2023 - Current
Training Assistant
Southern Scripts DBA Liviniti
11.2020 - 04.2023
Bachelor Of Arts And Science - Criminal Justice - PLPS
Northwestern State University of Louisiana
Natchitoches Central High School