Justin Haley
Stone Mountain,GA
Summary
Motivated individual promoting well-rounded skill set including experience as a highly skilled Project Director with over seven years in the marketing research industry. Proven track record of building strong client relationships, ensuring client satisfaction, and fostering repeat business. Expertise in both qualitative and quantitative methodologies, as well as moderation and proctoring. Dedicated to achieving company goals by asking critical questions and continuously improving problem-solving skills. Demonstrated success in managing and executing projects, leading teams, and delivering insights that drive strategic decision-making. Motivated individual promoting well-rounded skill set including
Overview
18
18
years of professional experience
Work History
Security Officer
Weiser Security
Atlanta, Georgia
04.2024 - Current
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
- Monitored surveillance cameras and responded to suspicious activity.
- Confirmed visitor identification prior to granting entry into the building.
- Maintained accurate logs of all security related activities.
Shift Supervisor
Allied Universal Security Services
Atlanta, Georgia
03.2023 - 04.2024
- Communicated clearly with employees regarding job duties, expectations, and policies.
- Maintained accurate logs of all security related activities.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Responded to alarms and conducted investigations as required.
- Adhered to post orders while maintaining a visible presence around the property.
- Monitored premises and recorded activity in daily officer reports.
Service Advisor
Carmax
Norcross, GA
01.2022 - 01.2023
- Greeted and consulted with customers about their vehicle concerns
- Assessed the vehicle’s condition and advised on necessary services or repairs
- Prepared detailed repair orders with descriptions of problems, repairs needed, and associated costs
- Coordinated with auto technicians to ensure timely and accurate repairs
- Communicated technical automotive information to clients in clear and concise terms
- Ensured customer satisfaction through proactive communication and relationship-building efforts
- Managed customer complaints in a professional manner, effectively resolving any issues
- Assisted with billing procedures and processed payments
Project Director
Jackson Associates Marketing Research
Atlanta, GA
08.2016 - 04.2021
- Managed and executed a multitude of projects for clients.
- Collaborated with upper management and project team members to identify project requirements
- Designed moderator guides and formulated surveys
- Ensured the project meets quality standards, timeline, and budget requirements.
Research Consultant
7th Sense Marketing Research
Bingham Farms, MI
11.2015 - 08.2016
- Developed research and studies for the company
- Selected appropriate data and literary sources for research purposes
- Designed questionnaires and research sub-tasks
- Conducted experiments, survey sessions, and data collection
- Analyzed and organized gathered information
- Managed and oversaw research done by other researchers
- Drafted and finalized research reports for presentation
Executive Recruiter
Jackson Associates Marketing Research
Atlanta, GA
09.2009 - 08.2015
- Maintained a high number of outbound calls to reach quotas
- Handled a high volume of inbound calls within a dynamic call center environment
- Managed multiple priorities and maintained effective results in a quota-driven workplace
- Exercised strong interpersonal communication skills with clients and respondents
Marketing Representative
Direct Sales Marketing
Atlanta, GA
03.2006 - 05.2009
- Executed Business-to-Business sales with a high close ratio
- Helped drive sales goals and achieve monthly quota figures
- Managed sales team
- Trained new employees by providing knowledge of specific marketing sales tools and techniques
- Achieved Top Leader's award within first 60 days
Education
Some College (No Degree) -
Georgia Perimeter College
Clarkston, GASkills
- Strong organizational skills
- Good listening skills
- Excellent communication skills
- Enthusiastic developer of good relations with clients
- Energetic work attitude
- Skilled in telecommunication
- Proficient with MS Office
- Quick learner
- Sales experience
- Training experience
- Persuasive speaker
- Adheres to customer service procedures
- Understands call center operations
- Data Entry
- Reporting and documentation
- Handling Customer Complaints
- Attention to Detail
- Strategic Planning
- Project Planning
- Quantitative Research
- Product Research
- Qualitative Research
Timeline
Security Officer
Weiser Security
04.2024 - Current
Shift Supervisor
Allied Universal Security Services
03.2023 - 04.2024
Service Advisor
Carmax
01.2022 - 01.2023
Project Director
Jackson Associates Marketing Research
08.2016 - 04.2021
Research Consultant
7th Sense Marketing Research
11.2015 - 08.2016
Executive Recruiter
Jackson Associates Marketing Research
09.2009 - 08.2015
Marketing Representative
Direct Sales Marketing
03.2006 - 05.2009
Some College (No Degree) -
Georgia Perimeter College