Jhana Mace
Summary
- Highly skilled Service and Marketing Professional with strong leadership abilities
- Solution oriented professional with a rapid and adaptive response
- Customer focused with excellent interpersonal and communication abilities
- Consistent skilled collaborator
- Outstanding organizational and time management skills
- Proficient in Square and Clover POS, Epic Systems and Hoyer Lift
Talented Owner with excellent marketing, customer service and facility oversight skills and more than 20 plus years of experience. Highly effective and comfortable working with people at all levels in any organization.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Owner and Cater
Butta's Dishes
03.2015 - Current
- Prepare a variety of meats, poultry, sauces, and vegetables to order for special events for any size
- Bake an assortment of desserts and bread from scratch to include cakes, pies and cornbread
- Meet with customers to develop menu and to review the contract
- Supervise up to 8 crew members and oversee all aspects of budgeting
- Adhere to all safe food handling regulations and create and distribute marketing materials.
Events and Promotions Coordinator
Rivers Casino
08.2022 - 04.2023
- Oversaw the planning and execution of special events, promotions and entertainment
- Managed the giveaway of gifts and promotional items through cross functional communication with warehouse, facilities and third party vendors
- Implemented collection protocol to gather data and update players demographics in the company database
- Served as a liaison between the marketing department and player services for promotions, communication and training
- Kept the player services department abreast of special events such as the VIP dinners, giveaways, black tie affairs and other high profile events.
Front Desk Receptionist
IST Management Services
01.2022 - 04.2022
- Provided temporary administrative support to BCG Group consultants.
- Opened and closed the office and ensured that all deliveries were scheduled food, beverages wines and decorations. Maintained inventory of stock along with providing ambiance and menu for in office functions.
- Scheduled meeting spaces for senior partners and booked hotels and transportation globally.
- Oversaw the international shipping and receiving of mail
- Communicated with management partners to ensure a smooth transition of services.
Hostess
Brotherly Grub
01.2021 - 01.2022
- Greeted and welcomed customer and escorted them to their tables
- Informed guests of food and drink specials and took and processed orders
- Served meals, drinks and appetizers and processed take-out orders
- Collected payments and operated cash register and balanced drawer with accuracy
- Set up for special events and curated the music selections.
- Advertised business on social media platforms.
Certified Nursing Aide
Wynnewood Rehabilitation
04.2020 - 09.2020
- Assisted with activities of daily living needs and provide emotional support and companionship
- Coordinated safety by assisting with ambulation, transfers and fall prevention
- Took and recorded vital signs and documented daily progress and areas of concern
- Engaged residents in activities to stimulate memory.
- Coordinated video call for residents and families during the height of COVID19.
- Initiated music therapy to help residents cope with feelings during the height of COVID19.
Education
General Equivalency Diploma -
Riggs Adult Education
Camden, NJ03.2006
Skills
Labor Relations
Regulatory Compliance
Budget Administration
KPI Management
Business Management
Financial Planning
Talent Development
Administrative Oversight
Financial Planning
Accomplishments
- While an event coordinator at Rivers Casino I designed and hand stitched two dresses along with accessories to be worn by models at an event for a new tier plan for high level players.
I am a committed high achiever, skilled collaborator and a effective cross functional communicator.
Certification
Management level 1 ILSD
Timeline
Events and Promotions Coordinator
Rivers Casino
08.2022 - 04.2023
Front Desk Receptionist
IST Management Services
01.2022 - 04.2022
Hostess
Brotherly Grub
01.2021 - 01.2022
Certified Nursing Aide
Wynnewood Rehabilitation
04.2020 - 09.2020
Owner and Cater
Butta's Dishes
03.2015 - Current
General Equivalency Diploma -
Riggs Adult Education