Jhanai Williams
Summary
Detail-oriented customer service professional offering a proven history of transforming obstacles into guest satisfaction and loyalty. Aiming to utilize several years of guest service experience to bring immediate value to the team.
Overview
8
8
years of professional experience
Work History
Guest Experience Expert
EDITION Hotels
Miami, Florida
04.2026 - Current
- Provided exceptional guest service, enhancing overall guest satisfaction in luxury hotel environment.
- Anticipated guest needs and resolved concerns to improve guest experience and loyalty.
- Collaborated with team members to enhance guest experience and satisfaction.
- Managed room assignments while ensuring cleanliness standards were consistently met, contributing to positive guest reviews.
- Operated multi-line phone systems to manage incoming and outgoing calls effectively.
Guest Experience Expert
The Ritz-Carlton Hotel Company
Miami, Florida
12.2025 - 04.2026
- Delivered exceptional guest service in luxury hotel environment.
- Anticipated guest needs and resolved concerns promptly and efficiently.
- Collaborated with team members to enhance guest experience and satisfaction.
- Managed room assignments and ensured cleanliness standards were met daily.
- Operated multi-line phone systems to manage incoming and outgoing calls effectively.
- Assisted callers with inquiries and directed them to appropriate departments.
- Maintained accurate call logs and updated contact information in the database.
Screen Printer
Lewa Printshop
Miramar, Florida
10.2024 - 10.2025
- Assisted clients with custom print orders, ensuring accurate interpretation of design needs and specifications
- Worked with measurements, layouts, and materials to produce high-quality print products
- Coordinated project timelines, ensuring on-time completion and delivery
- Communicated with clients throughout the production process to provide updates and resolve issues
- Supported equipment operation and maintained organization of workspace and materials
Mover
Account Tech Solutions
Miami, Florida
12.2023 - 12.2024
- Pack and secure items for safe transport and delivery.
- Load and unload trucks efficiently and safely.
- Maintain equipment and tools in proper working condition.
- Communicate effectively with team members during moves.
Aftercare Counselor
YMCA of South Florida
Miami, Florida
10.2018 - 12.2022
- Facilitated aftercare programs for children in a safe and supportive environment.
- Developed engaging activities to promote social skills and emotional growth.
- Collaborated with parents to address child behavior and development concerns.
- Monitored children's interactions, fostering positive relationships among peers.
- Organized events that encouraged teamwork and community building among participants.
Customer Service Representative
Global Response
Margate, Florida
09.2020 - 10.2021
- Managed customer inquiries through phone and email communication channels.
- Resolved customer complaints efficiently while maintaining a positive demeanor.
- Assisted customers in placing orders and navigating product selections.
- Collaborated with team members to streamline service processes and improve efficiency.
Education
Communications
Miami Dade College
Miami, FLSkills
- Front desk operations
- Reservation management
- Cleanliness standards
- Effective communication
- Problem solving
- Attention to detail
- Conflict resolution
- Brand representation
Timeline
Guest Experience Expert
EDITION Hotels
04.2026 - Current
Guest Experience Expert
The Ritz-Carlton Hotel Company
12.2025 - 04.2026
Screen Printer
Lewa Printshop
10.2024 - 10.2025
Mover
Account Tech Solutions
12.2023 - 12.2024
Customer Service Representative
Global Response
09.2020 - 10.2021
Aftercare Counselor
YMCA of South Florida
10.2018 - 12.2022
Communications
Miami Dade College