JHANEI JOSEPH
chandler,texas
Summary
Proven Customer Service Specialist with a history of excellence at Genpact and Baylor Scott & White, adept in problem-solving and data entry. Leveraged active listening and customer relations skills to enhance service quality, achieving significant improvements in customer satisfaction. Skilled in navigating complex systems to deliver solutions, demonstrating a confident approach to customer engagement and support. Claims Adjuster with deep experience in confidential litigation claims. Superbly positioned to investigate, evaluate and settle Type claims. Excellent abilities to decipher fraudulent activities, analyze data, confer with legal counsel and communicate with Type brokers to gain details for processing claims.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Genpact
04.2022 - 08.2024
- Claim adjuster
- Experience with liability investigation
- Investigated and researched issues to determine root causes and appropriate resolution methods
- Displayed strong organizational skills while managing multiple projects simultaneously
- Logged details of customer service calls in computer system following correct protocols
- Analyzed customer feedback surveys to identify areas of improvement in the customer service department
- Tracked all incoming calls and emails from customers using appropriate software applications
- Gave accurate and appropriate information to answer questions, troubleshoot issues and resolve complaints
- Navigated multiple computer systems and applications and utilized search tools to find information
- Adhered to company policies and procedures while providing superior service
- Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships
- Performed data entry tasks accurately and in a timely manner
- Obtained and examined relevant information to assess validity of complaints and determine possible causes
- Recommended improvements in products, services or billing methods to prevent future problems
- Participated in team meetings to discuss new ideas for improving the overall quality of customer service provided.
Healthcare Customer Service Representative
Baylor Scott and White
06.2020 - 08.2022
- Maintained accurate records of patient interactions, including notes on billing concerns, insurance policies, medical procedures and other related topics
- Used job-related software to complete contract forms, prepare change of address records or issue service discontinuance orders
- Researched complex insurance claims issues in order to provide accurate solutions in a timely fashion
- Resolved patient billing issues and collected payments
- Processed incoming payments from customers utilizing appropriate payment processing systems
- Conferred with customers by telephone or in-person to provide product or service information
- Recorded details of inquiries or complaints to maintain up-to-date records of customer interactions and transactions
- Created new patient charts to include personal and insurance information and reason for visit
- Handled escalated calls professionally by listening carefully to the needs of each individual customer before offering appropriate solutions
- Recommended improvements in products, services or billing methods to prevent future problems
- Assisted customers in navigating through various web pages on the company's website during their purchase process
- Determined charges for services requested and arranged for billing.
Education
High School Diploma -
Temple high school
06.2020
Skills
- Active Listening
- Problem-solving abilities
- Data Entry
- Customer Relations
- Call center experience
References
References available upon request
Timeline
Customer Service Representative
Genpact
04.2022 - 08.2024
Healthcare Customer Service Representative
Baylor Scott and White
06.2020 - 08.2022
High School Diploma -
Temple high school
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