Jhanel Samuelu
Hopebridge, LLC
Savannah
1
Certification
10
years of professional experience
Professional with strong background in clinic management. Proven track record of enhancing operational efficiency and improving patient care. Adept at team collaboration, driving results, and adapting to changing needs. Skilled in staff supervision, scheduling, and quality assurance. Valued for reliability, organization, and effective communication.
Work History
Assistant Clinic Manager
3 Years 8 Months- Developed staff training programs to improve service quality and compliance with healthcare regulations.
- Streamlined clinic operations to enhance patient flow and appointment scheduling efficiency.
- Led team meetings to address operational challenges and foster a culture of continuous improvement.
- Analyzed clinic performance metrics to identify areas for process enhancement and resource allocation.
- Coordinated cross-departmental initiatives aimed at enhancing collaboration among clinical teams and administrative staff.
- . Contributed positively to the workplace culture by promoting teamwork, collaboration, respect among employees.
Registered Behavior Technician
1 Year 2 Months- Provided individualized therapy to children on the spectrum, aimed at fostering essential social and daily life skills for personal growth.
- Assessed client needs and implemented customized treatment plans to support positive behavioral changes.
- Facilitated collaboration among interdisciplinary teams to optimize client care strategies.
- Conducted comprehensive data collection and analysis to enhance tracking of client progress.
Correctional Officer
2 Years 7 Months- Supervised daily activities of incarcerated individuals to ensure safety and compliance with facility regulations.
- Supervised daily activities of incarcerated individuals, ensuring safety and adherence to facility regulations.
- Conducted regular inspections of housing units and common areas, identifying security breaches and removing contraband.
- Responded promptly to emergencies, utilizing de-escalation techniques to restore order and ensure safety.
Marine
3 Years 5 Months- Implemented safety protocols during operations, reducing risk and promoting compliance with regulations.
- Executed mission planning processes, contributing to successful outcomes in diverse environments.
- Enhanced the morale and welfare of fellow Marines through the organization of recreational activities and special events.
Receptionist
11 Months- Oversaw patient check-in processes and managed phone inquiries to improve front desk efficiency. Coordinated appointment scheduling to optimize patient traffic. Enhanced front desk operations to elevate patient experience and service quality.
- Rectified discrepancies in orders for patients and doctors to enhance overall satisfaction.
- Greeted and assisted customers, ensuring a welcoming atmosphere in the store.
- Coordinated scheduling of eye exam and fitting appointments to streamline daily operations.
- Managed point-of-sale systems to ensure accurate and timely processing of patient transactions.
Education
High School Diploma
Bachelor's degree - Psychology
Master's degree - Marriage and Family Therapy
Skills
Clinical operations management
Crisis management
Scheduling
Team oversight
Talent acquisition
Workforce productivity analysis
Program development
HR compliance
Stakeholder interaction
Customer service
Client relationship management
Effective conflict resolution
Analytical problem-solving
Detail-oriented approach
Expense tracking and analysis
Process optimization expertise
Office administration
Proficient in Microsoft Outlook
Effective written communication
Certification
- First Aid/CPR Certification
- BLS
- POST Certification
Timeline
Assistant Clinic Manager
Hopebridge, LLC
09.2022 - 05.2026Read More
Registered Behavior Technician
Hopebridge, LLC
07.2021 - 09.2022Read More
Correctional Officer
Georgia Department of Corrections
07.2018 - 02.2021Read More
Receptionist
America's Best Eyeglasses and Contacts
06.2017 - 05.2018Read More
Marine
United States Marine Corps
10.2016 - 03.2020Read More
Georgia Southern University
Bachelor's degree from Psychology
Read More
Savannah High School
High School Diploma
Read More
Capella University
Master's degree from Marriage and Family Therapy
Read More
Military Service
- Lance Corporal | United States Marine Corps | United States October 2016 to May 2020