Jhanelle Hollins
Woodbridge,VA
Summary
Expand my knowledge and experience to be valuable and an expert in the workplace. Proactive, strong, robust and skilled at working efficiently and properly. Excellent multitasker with dedication to increase company efficiency and maintain accurate work measurement through long hours of meticulous work.
Senior Operations Administrator with over 3 years of experience. Advanced objective, analytical and evaluative critical thinking skills. Proven to determine and interpret internal needs while offering effective solutions. Well-versed in all aspects of organizational operational management. Collaborative leader with dedication to partnering with coworkers to promote an engaged, empowering work culture. Documented strengths in building and maintaining relationships with a diverse range of stakeholders in dynamic, fast-paced settings.
Overview
9
9
years of professional experience
Work History
Operations Manager
Fed Ex Ground
Lorton, VA
09.2023 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and implemented strategies to maximize customer satisfaction.
- Trained new employees on proper protocols and customer service standards.
Senior Operations Administrator
FedEx:Ground
Lorton, VA
02.2020 - 09.2023
- Designed, coordinated and conducted quarterly and yearly training programs for staff and faculty.
- Participated in conferences representing organization to funding agencies, general public and national organizations.
- Created and processed purchase orders for office inventory and supplies.
- Analyzed and monitored financial documents and spreadsheets to reduce organizational costs.
- Answered multiple telephone calls, emails and in-person inquiries to respond to client requests and questions.
- Formulated policies and procedures for public and private sector organizations to improve workflows in various departments.
- Monitored daily operations to maintain compliance with organizational policies, regulations and laws
Nike Assistant Store Manager
Nike Clearance
Woodbridge, Virginia
06.2021 - 04.2022
- Supervised Nike Clearance sales floor operations and daily store priorities.
- Coached associates on customer service, product knowledge, and brand standards.
- Monitored inventory levels, backroom organization, and shipment processing.
- Coordinated opening and closing tasks with store leadership.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Handled scheduling for store shifts to achieve adequate staffing.
Seasonal Operations Manager
FedEx:Ground
Lorton, VA
08.2019 - 01.2020
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Devised processes to boost long-term business success and increase profit levels.
- Reviewed shift reports to understand current numbers and trends.
- Led warehouse improvement initiatives to advance operational efficiencies and increase revenue.
- Trained and guided team members to maintain high productivity and performance metrics.
- Applied effective time management techniques to meet tight deadlines
Teacher's Assistant
Tuckahoe Elementary School
Arlington, VA
01.2018 - 07.2018
- Worked with lead teacher to monitor class schedule and take attendance.
- Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher.
- Supported student learning objectives through personalized and small group assistance.
- Collaborated with teachers for lesson preparation by preparing materials and setting up equipment.
- Documented student progress and communicated with parents to keep informed.
- Helped teachers recognize learning issues evidenced in one-to-one support instruction.
Education
Bachelor of Science - Computer And Information Sciences
ECPI University
Manassas, VASkills
- Warehouse Operations
- Administrative Management
- Policy Development and Enforcement
- Problem Anticipation and Resolution
- Microsoft Windows
- Microsoft Outlook
- Microsoft Excel
- Google Drive
- JavaScript
- Inventory
- Linux Administration
- Computer Configuration
- Network Protocols & Services
- Routing & Switching
- Windows Client and Server
- Scheduling systems
- Store operations
- Customer service
- Communication skills
- Staff supervision
Timeline
Operations Manager
Fed Ex Ground
09.2023 - Current
Nike Assistant Store Manager
Nike Clearance
06.2021 - 04.2022
Senior Operations Administrator
FedEx:Ground
02.2020 - 09.2023
Seasonal Operations Manager
FedEx:Ground
08.2019 - 01.2020
Teacher's Assistant
Tuckahoe Elementary School
01.2018 - 07.2018
Bachelor of Science - Computer And Information Sciences
ECPI University