Jhanelle Vassell
Fortlauderdale,Florida
Summary
Dedicated and passionate customer service professional with a proven track record in retail sales, eager to leverage strong interpersonal skills in a dynamic sales position. Committed to delivering exceptional service and fostering positive customer relationships, contributing to team success and achieving company objectives. Enthusiastic about collaborating with colleagues to drive sales growth and enhance the overall customer experience. Prepared to embrace new challenges and make a meaningful impact within the organization.
Overview
5
5
years of professional experience
Work History
Fiver.com Online
Free Lance
On Line
02.2023 - Current
- Conducted outbound calls to engage potential customers and promote product offerings.
- Developed persuasive scripts to enhance communication strategies and improve engagement rates.
- Analyzed call feedback to identify areas for improvement in pitch delivery and client response handling.
- Informed current and prospective customers of promotions and new or upgraded products.
- Generated new leads through targeted cold calling efforts, expanding the company''s client base.
- Answered questions about company offerings with knowledgeable responses about products and services.
- Recorded contact information of customers and potential customers in internal database.
Customer Service Associate
Winne Dixie
Jacksonville, Florida
01.2021 - 12.2021
- Assisted customers with inquiries, ensuring prompt and effective resolution of issues.
- Handled cash transactions accurately, maintaining balanced registers daily.
- Collaborated with team members to enhance store efficiency and customer experience.
- Monitored inventory levels, facilitating timely restocking of merchandise.
- Resolved customer complaints through active listening and problem-solving techniques.
Customer Service Associate
Windixie
01.2021 - 01.2021
- Delivered fast and friendly and knowledgeable service for routine questions and service complaints.
- Followed policies and procedures to meet and exceed established performance requirement.
- Organized and prioritized tasks and activities and worked wit strict timeframes and deadlines.
- Handled large amounts of cash and balanced cash drawer daily with prescribed balancing guidelines.
- Trained new hires on products and services
- Handled exchanges, returns and refunds.
- Offered customers information about products, services, prices and special offers.
- Drove sales by identifying customer needs and making product and service referrals.
Barista
Starbucks
01.2021 - 01.2021
- Addressed and resolved customer concerns to maintain brand loyalty.
- Greeted and communicated with customers to take beverage orders and offered recommendations based on taste preferences.
- Memorized recipes for specialty beverages and seasonal offerings.
- Receive and accurately processed customers payments.
- Cleaned prep areas and replenished supplies to maintain safe and healthy work environment.
- Maintained knowledge of products and services to promote, upsell and cross-sell.
Education
Associate in Arts (A.A.) - Business Major in Accounting
Valencia College
Orlando, FL12-2026
High School Diploma - undefined
Forsyth Central High School
Cummings, GA05-2020
High School Diploma - undefined
Piper High School
Sunrise, FL05-2019
Skills
- Customer Service
- Team collaboration
- Problem Solving
- Computer Skills
- Teamwork and collaboration
- Problem-solving
- Time management
- Patience and empathy
- Work ethic and integrity
- Customer assistance
- Customer service
- Quick learner
- Excellent customer service
- Cash register operation
- Basic math proficiency
- Payment processing
- Price verification
- POS system operation
Timeline
Fiver.com Online
Free Lance
02.2023 - Current
Customer Service Associate
Winne Dixie
01.2021 - 12.2021
Customer Service Associate
Windixie
01.2021 - 01.2021
Barista
Starbucks
01.2021 - 01.2021
High School Diploma - undefined
Forsyth Central High School
High School Diploma - undefined
Piper High School
Associate in Arts (A.A.) - Business Major in Accounting
Valencia College