Jhanina Brooks
San Antonio
Summary
Dynamic and results-driven professional with extensive experience in hospitality at PINSTACK. Proven ability to enhance customer satisfaction through exceptional service and effective communication. Skilled in POS systems and food handling, fostering loyal clientele while training junior staff to optimize team performance. Committed to creating inviting environments and memorable experiences.
Overview
2
2
years of professional experience
Work History
Server
Picnikins Patio Cafe
San Antonio
09.2024 - Current
- Provide exceptional customer service in a fast-paced environment, ensuring high levels of customer satisfaction.
- Presented menus and answered questions regarding items.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Restaurant Hostess
PINSTACK
Austin
03.2023 - 03.2024
- Accommodating seating arrangements for guests to enhance satisfaction.
- Initiating positive first impressions with guests through friendly and genuine enthusiasm for their visit.
- Built positive relationships with the other front-of-house and kitchen staff.
Event Hostess
PINSTACK
Austin
03.2023 - 03.2024
- Utilized great communication and interpersonal skills when interacting with large parties to promote smooth and efficient operations.
- Training junior staff members in effective management techniques, and creating a collaborative work environment that leads to stronger team performance.
- Assisted in setting up the event space prior to start time and ensured it was properly cleaned up afterwards.
Server
PINSTACK
Austin
03.2023 - 03.2024
- Managing multiple tables in a high-traffic area, maintaining an organized workflow, and reducing wait times for guests.
- Built rapport with regular customers, contributing to a loyal clientele base.
- Communicated effectively with kitchen staff to ensure accurate and timely food delivery.
- Assisted in setting up, maintaining, and closing the restaurant, including restocking supplies and cleaning dining areas.
Retail Sales Associate
Plato's Closet
Round Rock
11.2022 - 03.2023
- Providing exceptional services and pleasant shopping experiences for customers.
- Answering any customer inquiries about the merchandise, and creating an inviting environment for guests.
Education
Some College (No Degree) - Psychology
The University of Texas At San Antonio
San Antonio, TXSkills
- POS
- Customer service
- Learning technology
- Organizational skills
- Food handling
- Communication skills
- Serving
Timeline
Server
Picnikins Patio Cafe
09.2024 - Current
Restaurant Hostess
PINSTACK
03.2023 - 03.2024
Event Hostess
PINSTACK
03.2023 - 03.2024
Server
PINSTACK
03.2023 - 03.2024
Retail Sales Associate
Plato's Closet
11.2022 - 03.2023
Some College (No Degree) - Psychology
The University of Texas At San Antonio
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