Jhanna Noelia De la Cruz
Bronx,NY
Summary
Motivated and detail-oriented Psychology major with a minor in Organizational Psychology, committed to leveraging psychological principles and research methods to improve team dynamics, staff development, and organizational growth. Recognized for outstanding academic performance and leadership experience, with strong emotional intelligence, critical thinking, and adaptability. with practical experience in education, leadership, and client relations. Adept at managing teams, with exceptional emotional intelligence and a commitment to professional growth.
Overview
7
7
years of professional experience
Work History
Instructional Support Specialist
Saint Dominic Family Services
03.2025 - Current
- Support classroom management and facilitate individualized learning for students with special needs.
- Assist with the implementation of IEP goals, behavioral objectives, and instructional activities.
- Collaborate with teachers and parents to promote academic success and emotional wellness.
- Maintain accurate documentation of student attendance and progress.
- Participate in crisis intervention, staff meetings, and professional training sessions.
Shift Leader
Sweetgreen Inc.
01.2019 - 01.2023
- Directed team operations during high-volume periods, ensuring consistent productivity and customer satisfaction.
- Delivered exceptional service while following safety protocols.
- Developed staff through delegation, training, and performance feedback.
- Coordinated multiple tasks simultaneously using strong organization and communication skills.
- Monitored compliance with corporate policies and safety procedures.
Education
Bachelor of Arts - Psychology, Minor: Organizational Psychology
CUNY School of Professional Studies (SPS)
New York, NY01.2026
Skills
- Technical: Microsoft Office Suite (Word, Excel, PowerPoint, Teams, SharePoint, OneDrive, Outlook); SPSS; Windows & MacOS
- Core Qualities: Analysis, Comprehension
- Active Listening
- Critical Thinking
- Problem Solving
- Leadership
- Organizational Coordination
- Data Analysis
- Emotional Intelligence
Affiliations
- Phi Theta Kappa Honor Society (2023)
- American Psychological Association (2025)
- The National Society of Leadership and Success (2025)
- Dean’s List (CUNY SPS – 2026)
Languages
English (Fluent)
Spanish (Native)
Timeline
Instructional Support Specialist
Saint Dominic Family Services
03.2025 - Current
Shift Leader
Sweetgreen Inc.
01.2019 - 01.2023
Bachelor of Arts - Psychology, Minor: Organizational Psychology
CUNY School of Professional Studies (SPS)
Interests
Reading, Travel, Cooking, Yoga, Cultural Engagement, Mental Health Advocacy, Community Service