Summary
Overview
Work History
Education
Skills
Timeline
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Tanyelle Nunn

Indianapolis,IN

Summary

Experienced IT Support Specialist and Customer Service professional with expertise in technical troubleshooting, remote support, process improvement, and team supervision. Proficient in modern enterprise technologies, including Microsoft 365, Azure Active Directory, and endpoint management (Intune). Recognized for delivering outstanding user experiences, ensuring compliance, and driving efficiency across remote and in-person environments.

Overview

5
5
years of professional experience

Work History

IT Support Specialist

James Ray Estates
09.2021 - Current
  • Provided remote technical support, successfully resolving a wide range of hardware, software, and connectivity issues for diverse users.
  • Guided users through troubleshooting steps while thoroughly documenting issues and resolutions in ticketing systems.
  • Maintained system updates, security patches, and network efficiency across the remote user base.
  • Collaborated with IT teams to close tickets efficiently and enhance user-facing support processes.
  • Remote

Client Services Supervisor

Delta Air Lines
08.2023 - 02.2025
  • Supervised service representatives, ensuring high quality of service and adherence to performance metrics.
  • Utilized CRM systems, SABRE, and Delta Term to efficiently research and resolve complex customer issues.
  • Trained staff in conflict resolution, ticketing tools, and Service Level Agreement (SLA) compliance.
  • Handled escalated concerns, ensuring prompt resolution and maximizing customer satisfaction.

Crew Scheduler

Republic Airways Holdings Inc
10.2020 - 05.2021
  • Automated scheduling processes using data analysis tools to increase operational efficiency.
  • Streamlined communication between flight crews and management, improving workflow and minimizing delays.
  • Ensured strict FAA compliance and timely resolution of crew-related issues and scheduling conflicts.
  • Managed complex scheduling requirements in line with regulatory standards and operational needs.

Education

Audio Engineering - undefined

International Academy of Design and Technology
Tampa, FL

Skills

  • Enterprise Technologies & Support
  • Microsoft 365 (Outlook, Word, Excel, PowerPoint, Teams, OneDrive, SharePoint)
  • Azure Active Directory Intune PowerShell Remote Desktop Windows 10/11 & macOS Ticketing Systems Technical Support Operations & Service Management
  • Customer Service Remote Troubleshooting CRM Systems Team Supervision FAA Compliance Scheduling Network Maintenance System Updates Process Improvement

Timeline

Client Services Supervisor

Delta Air Lines
08.2023 - 02.2025

IT Support Specialist

James Ray Estates
09.2021 - Current

Crew Scheduler

Republic Airways Holdings Inc
10.2020 - 05.2021

Audio Engineering - undefined

International Academy of Design and Technology
Tanyelle Nunn