Jhanna Tapia
Clifton,NJ
Summary
Results-driven professional with expertise in cross-functional collaboration and operational efficiency within multiple environments. Skilled in managing large teams, streamlining administrative processes, and ensuring compliance, while effectively enhancing customer satisfaction and team morale.
Overview
13
13
years of professional experience
Work History
Assistant Director
My Little Preschool
Lyndhurst, New Jersey
2025.09 - Current
- Established standards of excellence for customer service delivery throughout the organization.
- Developed and managed a team of 10 employees to ensure efficient operations of the organization.
- Coordinated financial activities, budgeting and forecasting for assigned departments.
- Implemented educational programs aligned with state standards for early childhood education.
Assistant Manager
Balance Medical Care
Saddle Brook, USA
2022.06 - 2024.02
- Coordinated multidisciplinary teams for seamless patient care and timely follow-ups.
- Assisted physician during exams to improve patient care and optimize workflow.
- Maintained meticulous patient records, ensuring compliance with healthcare regulations and standards.
- Coded and filled out requisition forms to streamline administrative processes and reduce delays.
Production Assistant
Designer Events
New York, USA
2014.02 - 2018.02
- Led cross-functional teams to deliver events on time and within budget, enhancing client trust and repeat business.
- Coordinated event logistics to execute events seamlessly, enhancing client satisfaction.
- Handled on-site troubleshooting to resolve issues promptly and maintain event flow.
- Assisted in set design to create visually appealing and functional event spaces.
Dresser/ Designer Assistant
NY Fashion Week
New York, USA
2013.09 - 2018.02
- Coordinated fittings and garment adjustments, delivering perfect fit and timely preparations for designers, elevating show quality.
- Supported designers during fitting sessions, achieving precise garment adjustments and timely preparations.
- Oversaw backstage operations, facilitating seamless outfit changes during NYFW.
- Implemented creative solutions to enhance visual presentations at fashion shows.
Education
Bachelor of Arts - Anthropology, Women & Gender Studies
William Paterson University of New Jersey
Wayne, NJ2022-05
Associates in Art - Humanities
Passaic County Community College
Paterson, NJ2019-05
Skills
- Financial management
- Operations management
- Workflow Optimization
- Team management
- Cross-functional Collaboration
- Team Coordination
- Research
- Leadership skills
- Bilingual Communication
Additional Information - Awards Honors
- Anthropology Honor Society - Member
- Fulbright-Hays Scholars
Timeline
Assistant Director
My Little Preschool
2025.09 - Current
Assistant Manager
Balance Medical Care
2022.06 - 2024.02
Production Assistant
Designer Events
2014.02 - 2018.02
Dresser/ Designer Assistant
NY Fashion Week
2013.09 - 2018.02
Bachelor of Arts - Anthropology, Women & Gender Studies
William Paterson University of New Jersey
Associates in Art - Humanities
Passaic County Community College