SHANIAH BOWEN
Garland,TX
Summary
Detail-oriented healthcare professional with over 3 years of experience in patient access, scheduling, and customer service within high-volume clinical environments at UT Southwestern Medical Center. Skilled in appointment scheduling, patient registration, insurance verification, and electronic health records (EHR). Strong knowledge of medical terminology and patient workflows, with a proven ability to provide first-contact resolution and deliver exceptional patient experiences. Currently pursuing Medical Assistant certification (expected May 2026).
Overview
5
5
years of professional experience
1
1
Certification
Work History
Patient Care Technician (PCT)
UT Southwestern Medical Center
Dallas, TX
06.2025 - Current
- Provide direct patient care while maintaining accurate documentation in EHR systems
- Collaborate with interdisciplinary teams to ensure efficient patient care delivery
- Monitor and report patient condition changes to clinical staff
- Support clinical workflow in fast-paced hospital environment
- Monitored patient vital signs and documented changes in electronic health records.
- Assisted nursing staff with daily care routines to enhance patient comfort and recovery.
Patient Access Representative
UT Southwestern Medical Center
Dallas, TX
10.2024 - 06.2025
- Scheduled patient appointments and coordinated clinic services in a high-volume setting
- Verified patient demographics, insurance, and eligibility prior to services
- Assisted patients with inquiries, referrals, and care access needs
- Maintained accurate patient records in compliance with HIPAA regulations
- Supported patient flow and reduced scheduling delays through efficient coordination
- Provided customer service and first-contact resolution for patient concerns
Clinical Staff Assistant
UT Southwestern Medical Center
Dallas, TX
07.2023 - 10.2024
- Assisted with patient intake, scheduling, and clinic coordination
- Entered and updated patient data in EHR systems with high accuracy
- Communicated with providers and staff to support clinical operations
- Maintained organized documentation and ensured compliance with policies
Shift Leader
Walgreens
Garland, TX
11.2020 - 08.2022
- Managed high-volume customer interactions and resolved service issues
- Supported pharmacy-related workflows including insurance coordination
- Trained staff and ensured efficient daily operations
- Maintained strong customer service and problem-solving standards
- Trained and mentored new team members on store procedures and customer service standards.
Education
Patient Care Technician Certification -
Dallas County Community College
EKG/Telemetry Training Certificate - undefined
PMS Training Center
High School Diploma - undefined
Naaman Forest High School
Garland, TXMedical Assistant Certificate Program -
Dallas College
05.2026
Skills
- Patient Scheduling & Registration
- Referral Coordination & Authorization
- Insurance Verification & Financial Counseling Support
- Electronic Health Records (EHR/EPIC)
- ICD-10 & CPT Code Familiarity
- Medical Terminology
- Call Center & High-Volume Patient Support
- HIPAA Compliance
- Data Entry & Documentation Accuracy
- Telehealth Patient Support
- Problem-Solving & Conflict Resolution
Certification
- Certified Patient Care Technician (PCT) (2025–2027)
- Basic Life Support (BLS), American Heart Association (2025–2027)
Timeline
Patient Care Technician (PCT)
UT Southwestern Medical Center
06.2025 - Current
Patient Access Representative
UT Southwestern Medical Center
10.2024 - 06.2025
Clinical Staff Assistant
UT Southwestern Medical Center
07.2023 - 10.2024
Shift Leader
Walgreens
11.2020 - 08.2022
EKG/Telemetry Training Certificate - undefined
PMS Training Center
High School Diploma - undefined
Naaman Forest High School
Patient Care Technician Certification -
Dallas County Community College
Medical Assistant Certificate Program -
Dallas College
ADDITIONAL TRAINING
- Medical Terminology
- Phlebotomy, EKG, Injections (In Progress)
- Specimen Collection – Quest Diagnostics