Summary
Overview
Work History
Education
Skills
Timeline
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Jha'Nyiah Morgan

Newark,DE

Summary

Polite and professional customer service representative successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.

Overview

5
5
years of professional experience

Work History

Keyholder

cotton on
07.2022 - Current
  • Assisted managers on daily task including counting drawer and running shift in managers absence
  • Assisted in recruiting and training new staff
  • Processed cash, credit, debit, and check payments.
  • Counted out cash drawers and balanced totals.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Improved customer service by projecting friendly and knowledgeable attitude.
  • Kept store clean and organized to provide shoppers with pleasant experience.
  • Opened and closed store 5 days per week by counting registers, making deposits, and storing and filing all daily paperwork

Call Center Customer Service Representative

Maxi
08.2019 - 11.2022
  • Addressed client’s questions and concerns to resolve and notate resolution outcomes.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed over 50 customer calls per day.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Input data into spreadsheets and databases.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Dental Hygiene Assistant

Elkton Bear Dental
10.2020 - 06.2022
  • Prepared patient for x-rays and gathered x-ray films.
  • Managed schedules with calendaring software to maintain steady patient flow.
  • Administered routine dental hygiene procedures and treatments.
  • Verified patient insurance eligibility and benefits.
  • Assisted in chair-side dental procedures by filling cavities and taking impressions.
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
  • Passionate about learning and committed to continual improvement

Data Entry

Adecco staffing
02.2019 - 07.2019
  • Audited production reports, tracking data entry and processing errors.
  • Scanned, filed and transmitted various documents and adhered to digital filing procedures.
  • Carefully reviewed all documents and reports for completeness and accuracy.
  • Completed data entry tasks with accuracy and efficiency.
  • Organized, sorted, and checked input data against original documents.
  • Entered numerical data into databases with speed and accuracy using 10-key pad.

Education

Diploma - Dental Assisting

Dawn Career Institute
Newark, DE
05.2021

High School Diploma -

Howard Highschool of Technology
Wilmington, DE
05.2019

Skills

  • Leadership
  • Active Listening
  • Data Entry
  • Problem solving
  • Time management
  • Adaptability
  • Typing speed and accuracy
  • Effective Customer Communication
  • High-Volume Environments
  • Customer Support
  • Providing Feedback
  • Remote work

Timeline

Keyholder

cotton on
07.2022 - Current

Dental Hygiene Assistant

Elkton Bear Dental
10.2020 - 06.2022

Call Center Customer Service Representative

Maxi
08.2019 - 11.2022

Data Entry

Adecco staffing
02.2019 - 07.2019

Diploma - Dental Assisting

Dawn Career Institute

High School Diploma -

Howard Highschool of Technology

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Jha'Nyiah Morgan