Brandon Cunningham
Dolton,IL
Summary
Customer service professional prepared to deliver exceptional support and resolve customer concerns with precision. Adept at addressing client needs and fostering collaborative environment to achieve high satisfaction rates. Reliable team player with flexible adaptability to dynamic situations, equipped with effective problem-solving and communication skills.
Overview
7
7
years of professional experience
Work History
CAP 1 Associate
Walmart
09.2017 - 10.2018
- Stocked warehouse efficiently by comparing item numbers with storage locations.
- Maintained merchandise presentation by removing damaged goods, stocking, and rotating merchandise and signing and pricing merchandise.
- Collaborated with other departments to ensure a seamless workflow for CAP 1 processes.
- Maintained clean, safe work environment by managing trash, sweeping and performing other cleaning processes.
Cashier Team Lead
Portillos Restaurant
12.2018 - 07.2021
- Scheduled breaks for team members, promoting a fair work environment while maximizing coverage during peak hours.
- Quickly and accurately counted drawers at start and end of each shift.
- Processed refunds and exchanges in accordance with company policy.
- Communicated with customers and team members to solve problems.
- Learned duties for various positions and provided backup at key times.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
Packer Associate
Amazon
07.2021 - 08.2024
- Prepared packages for shipment following specific guidelines, reducing shipping errors and costly delays.
- Proved successful working within tight deadlines and a fast-paced environment.
- Collaborated with team members to ensure timely completion of daily packing tasks.
- Operated various types of equipment, including pallet jacks and hand trucks, to move items efficiently around the warehouse.
Ramp Agent
United Airlines
02.2022 - 01.2023
- Improved customer satisfaction with prompt handling of passenger inquiries and concerns related to baggage and boarding procedures.
- Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Positioned and towed aircraft from remote locations of airport to designated areas for operation.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for daily flights.
Lead Mover
Two Men and a Truck International
02.2023 - 09.2023
- Cleaned and maintained truck and other equipment to maintain optimum working condition.
- Prevented load shifting or damage by using bracing and strapping techniques.
- Followed verbal and written instructions to properly move and ship products.
- Worked closely with team members to develop efficient strategies for completing moves within designated timeframes.
- Provided physical assistance during heavy lifting tasks as needed, minimizing risk of injury for both employees and clients'' possessions.
- Maintained excellent customer service, addressing any concerns and providing solutions as needed.
Paratransit Bus Operator
SCR Medical Transit
05.2024 - Current
- Operated with safety and skill to avoid accidents and delays.
- Greeted customers with friendliness and professionalism, engaging in conversation to build rapport.
- Followed applicable traffic regulations and traffic laws.
- Inspected vehicle regularly to identify and handle upkeep needs and maintain professional appearance for customers.
- Assisted elderly and disabled passengers entering and exiting shuttle.
- Provided exceptional customer service by addressing passenger inquiries professionally and courteously.
- Maintained detailed records of daily route progress, mileage logs, incident reports, and passenger manifests to support administrative tasks.
Education
No Degree - Dentistry
South Suburban College of Cook County
South Holland, ILNo Degree - Dentistry
Prairie State College
Chicago Heights, ILSkills
- Patience and Empathy
- Time Management
- Excellent Communication
- Critical Thinking
- Dependable and Responsible
Timeline
Paratransit Bus Operator
SCR Medical Transit
05.2024 - Current
Lead Mover
Two Men and a Truck International
02.2023 - 09.2023
Ramp Agent
United Airlines
02.2022 - 01.2023
Packer Associate
Amazon
07.2021 - 08.2024
Cashier Team Lead
Portillos Restaurant
12.2018 - 07.2021
CAP 1 Associate
Walmart
09.2017 - 10.2018
No Degree - Dentistry
South Suburban College of Cook County
No Degree - Dentistry
Prairie State College
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