Jhari Jamison
Fort Worth
Summary
- Highly organized and personable Server and Customer service Agent with experience providing exceptional customer service in establishments ranging from casual cafés and fine-dining restaurants to over the phone and internet portals.
- Dedicated to ensuring customer satisfaction by remaining accessible and friendly.
- Exceptional interpersonal and team-building skills with an aptitude for building rapport with a diverse range of customers, managers, and colleagues; talent for quickly resolving issues prior to escalation.
- Thorough knowledge of menu offerings, including gourmet food, spirits, and wine pairings.
- Skilled at anticipating, identifying and fulfilling guest needs and clarifying special orders.
- Success multitasking while remaining professional and courteous in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Server
Carrabba's Restaurant
Fort Worth
01.2025 - Current
- Provided excellent customer service in a fast-paced dining environment.
- Delivered food and beverages accurately to tables in a timely manner.
- Managed guest requests and resolved issues to ensure satisfaction.
Server
Maggiano's Little Italy
Plano
02.2023 - 10.2024
- Enhanced guest experience by attentively addressing their needs, up-selling appetizers, and providing recommendations on food and drink pairings.
- Achieved recognition for maintaining a high level of guest satisfaction and handling guest concerns effectively.
- Assisted with daily restaurant operations, including opening and closing procedures, contributing to a smooth workflow.
- Cultivated strong teamwork skills by coordinating effectively with kitchen and support staff, ensuring seamless service.
Server
Maggiano's Little Italy
Atlanta
09.2022 - 01.2023
- Provided excellent customer service by greeting guests warmly, understanding their preferences, and ensuring a memorable dining experience.
- Demonstrated knowledge of menu offerings and recommended items, boosting guest satisfaction and check averages.
- Assisted in training new servers, fostering teamwork, and maintaining a positive work environment.
- Successfully managed high guest volumes during peak hours, consistently delivering timely and efficient service.
Server
The Cheesecake Factory
Perimeter Mall
09.2020 - 08.2022
- Using past experience and knowledge I was able to excel at high sales and good feedback.
- Also learning to ask questions and pay close attention to what the guest may or may not know was able to help me keep my comps nearly non existent.
- Became more familiar with describing dishes also helping guests feel taken care of.
- Became more comfortable with the guests and helping to guide them to an enjoyable experience.
- Grew leadership skills through shift leading and opening the restaurant.
- Learned to appreciate teamwork after many extremely busy nights.
Fine Dining Server
Cuts Steakhouse
Atlanta
01.2020 - 03.2020
- Assist guests with food and alcohol (wine) choices, normally highlighting the specials for the week, including a mouthwatering description.
- I learned much about the fine dining industry and different wines from my short time here.
- It was unfortunately temporarily shut down due to the virus in 2020.
- Served in a team system to ensure excellent service, helped me understand the importance of teamwork.
- Took pride in the cleanliness of the restaurant as we would clean daily.
- Enjoyed selling the food and having guests love my recommendations almost every time.
Server
Saltgrass Steak House
Houston
11.2019 - 01.2020
- Assist guests in order selection by promoting specific menu items and specials.
- Respond to inquiries regarding meal preparation and service.
- Up-sell appetizers, specialty beverages, and desserts to increase guest check averages.
- Coordinate with kitchen staff to ensure timely and accurate order preparation.
- Regularly follow-up with guest tables and promptly fulfill additional requests.
- Collect payments and balance transactions with receipts.
- Consistently achieved the highest guest check averages among all full-time servers through suggestive selling and dessert-to-go orders.
- Informally recognized as Lead Server with responsibility for overseeing opening / closing and coaching and mentoring new servers regarding menu items, company policies and procedures.
- Frequently assisted colleagues during rush periods to foster / promote teamwork while providing exceptional service and guest dining experience.
Server
Cheddar's Scratch Kitchen
Fort Worth
06.2018 - 08.2019
- Assisted customers in order selection, recommended specific menu items, and ensured prompt, accurate service.
- Ensured high guest check averages by suggesting and selling additional food and beverage items.
- Continually visited guest tables to promote inviting and attentive service.
- Provided direct assistance to bartender and lounge staff.
- Conducted inventory tracking and restocked supplies.
- Significantly increased guest check averages by promoting appetizers, specialty items, and wine selections.
- Won Dessert Sales Contest that produced a 12% increase in total monthly sales.
- Collaborated in creating attractive front-of-house displays to market new products.
Busser/Server
Razoo's Cajun Cafe
Arlington
05.2017 - 04.2018
- Assisted waiters in the preparation and delivery of food in a timely manner.
- Efficiently cleaned and organized tables as needed while rapidly multitasking and managing other needs of the servers in a time-effective manner.
- Respectfully interacted with customers and proficiently responded to their wants and needs immediately.
- Assisted in serving food and beverages appropriately.
- Ensured a clean dining room, lobby, and service area.
Education
High School -
Saginaw High School
Fort Worth, TexasSkills
- Customer service
- Menu knowledge
- Order management
- Upselling techniques
- Team collaboration
- Conflict resolution
- Time management
- Training staff
- Sales strategies
- Attention to detail
- Effective communication
- Problem solving
- Adaptability
- Cash handling
- Menu item recommendation
- Shift management
Qualifications Summary
- Highly organized and personable Server and Customer service Agent with experience providing exceptional customer service in establishments ranging from casual cafés and fine-dining restaurants to over the phone and internet portals.
- Dedicated to ensuring customer satisfaction by remaining accessible and friendly.
- Exceptional interpersonal and team-building skills with an aptitude for building rapport with a diverse range of customers, managers, and colleagues; talent for quickly resolving issues prior to escalation.
- Thorough knowledge of menu offerings, including gourmet food, spirits, and wine pairings.
- Skilled at anticipating, identifying and fulfilling guest needs and clarifying special orders.
- Success multitasking while remaining professional and courteous in fast-paced environments.
Timeline
Server
Carrabba's Restaurant
01.2025 - Current
Server
Maggiano's Little Italy
02.2023 - 10.2024
Server
Maggiano's Little Italy
09.2022 - 01.2023
Server
The Cheesecake Factory
09.2020 - 08.2022
Fine Dining Server
Cuts Steakhouse
01.2020 - 03.2020
Server
Saltgrass Steak House
11.2019 - 01.2020
Server
Cheddar's Scratch Kitchen
06.2018 - 08.2019
Busser/Server
Razoo's Cajun Cafe
05.2017 - 04.2018
High School -
Saginaw High School