JHARMARA SIMMONS
Dallas,TX
Summary
Results-driven Implementation Analyst specializing in system integration, workflow automation, and data analysis. Leverages technical and interpersonal skills to enhance project execution and drive client satisfaction in fast-paced environments. Proven problem-solver with strong communication skills, committed to delivering effective solutions.
Overview
9
9
years of professional experience
Work History
Implementation Analyst
PNC Bank
Dallas, Tx
04.2022 - Current
- Executed incoming and outgoing wire transfers with accuracy and compliance to bank policies and regulations, minimizing risks associated with errors.
- Investigated and resolved issues or discrepancies related to wire transfers, including potential fraud or errors.
- Prevented potential losses by identifying and taking appropriate action to stop wire transfer requests that violated established policies or regulatory guidelines.
- Ensured compliance with federal regulations by updating procedures based on industry best practices.
- Contributed to continuous improvement initiatives in the Wire Transfer department by participating in brainstorming sessions and sharing insights.
- Developed training materials for new system users and conducted workshops.
Account Specialist
Chase Bank
02.2021 - 04.2023
- Built strong customer relationships, fostering long-term partnerships.
- Aligned products with customer needs through effective information sharing, enhancing satisfaction.
- Provided product information to customers and aligned products with customer needs to boost satisfaction.
- Developed customized financial solutions for clients, addressing their unique needs and concerns.
- Set up new customer accounts and update existing profiles with the latest information.
- Reviewed account activity to assess financial status and evaluate discrepancies.
- Generated leads and located opportunities for market expansion and business growth
- Adhered to standards of quality and service as well as all compliance requirements.
Teller
Wells Fargo Bank
Tallahassee, Fl
04.2017 - 12.2020
- Managed high-volume transactions during peak periods while maintaining composure.
- Maintained cash drawer accuracy, effectively balancing daily deposits and withdrawals.
- Handled high-volume transactions during peak periods, ensuring accuracy and customer satisfaction.
- Developed strong rapport with clients, maintaining long-term relationships and trust in the bank's services.
- Established security measures for bank assets, contributing to reduced in fraud and theft incidents.
- Cultivated strong client relationships, enhancing trust and loyalty to bank services.
- Conducted regular audits of teller cash drawers, ensuring proper handling procedures were followed at all times.
Education
Bachelor of Science -
Florida A&M University
Tallahassee, FlSkills
- Regulatory compliance
- Financial analysis
- Data accuracy
- Process improvement
- User training
- User training
- Time management
- Team player
- Fast learner
- Conflict resolution
Timeline
Implementation Analyst
PNC Bank
04.2022 - Current
Account Specialist
Chase Bank
02.2021 - 04.2023
Teller
Wells Fargo Bank
04.2017 - 12.2020
Bachelor of Science -
Florida A&M University