Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jharrod Johnson

Information Technlogy Specialist
Hinesville,GA

Summary

Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.

Overview

4
4
years of professional experience
1
1
year of post-secondary education
2
2
Certifications

Work History

25B Information Technology Specialist

US Army
Hinesville, GA
12.2020 - Current
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Managed high levels of call flow and responded to technical support needs.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Translated complex technical issues into digestible language for non-technical users.
  • Used ticketing systems to manage and process support actions and requests.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Monitored systems in operation and quickly troubleshot errors.
  • Diagnosed and resolved hardware and software issues.
  • Resolved issues and escalated problems with knowledgeable support and quality service.
  • Identified and resolved network congestion issues and bottlenecks.
  • Designed and evaluated WAN and LAN connectivity technologies.
  • Implemented and maintained virtual private networks.
  • Installed and configured network printers and other peripheral devices.
  • Monitored networks and network devices to resolve technical problems quickly.
  • Maintained flexible schedule and responded to after-hours and weekend emergencies.
  • Configured hardware and granted system permissions to new employees.

25B Information Technology Specialist

US Army
Kabul, Afghanistan
11.2019 - 11.2020
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Provided on-call support for critical issues related to [Software].
  • Supported network and system administration by performing server maintenance.
  • Refurbished PC systems and peripherals such as monitors, networking equipment, printers, and more.
  • Linked computers to network and peripheral equipment.
  • Performed troubleshooting to correct computer hardware and software malfunctions.
  • Recommended new and replacement hardware and software purchases.

Education

Science Cloud Computing - Computer Networking

Western Governors University
Salt Lake City, UT
01.2022 - Current

Skills

    Software diagnosis

Certification

CompTia Security+

Timeline

Science Cloud Computing - Computer Networking

Western Governors University
01.2022 - Current

25B Information Technology Specialist

US Army
12.2020 - Current

CompTia Security+

07-2020

Cisco Certified Network Associate

07-2020

25B Information Technology Specialist

US Army
11.2019 - 11.2020
Jharrod JohnsonInformation Technlogy Specialist