Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kelvin F Autry II

Killeen,TX

Summary

To obtain a technical position working in the computer or information technology industry , Cisco, XP, 2000, Cisco, and Vista while working for Best Buy in a retail environment, subsequently, I reached a higher level of creativity while working for Media Synergy Group in a call center environment. I was a customer service representative (CSR) AT Best Buy and Media Synergy Group, furthermore, in both environments I had to utilize strong verbal and written communication skills. I was one of the top sellers while working in sales by generating leads, creating proposals, and handling solid negotiations that were profitable to both companies. While working for Bank of McKenney, I was a great team player with professional demeanor. I was complimented on my strong interpersonal skills and hard work. I pride myself in being a self starter during downtime to keep up productivity and being efficient. I focused in on organization, planning, and prioritizing at Petersburg Public Schools to get the full potential out of every student. I have a commitment to educate and protect the intriguing minds by perception and excellent execution skills: able to see project through from concept to finished product and everything in between in presentations. I am also a Security Officer for Securitas. I am trained for access control, surveillance, and documenting anything suspicious around my perimeter to ensure the safety of the facility.

Overview

11
11
years of professional experience
1
1
Certification

Work History

US ARMY 25B Information Technology Specialist

US Army National Guard
Killeen, TX
10.2020 - Current
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Explained security measures in simple terminology to help users understand malware and phishing threats.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Translated complex technical issues into digestible language for non-technical users.
  • Submitted service tickets for equipment maintenance requests.
  • Researched product and issue resolution tactics to address customer concerns.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Identified potential sales and cross-selling opportunities and informed supervisor.
  • Used ticketing systems to manage and process support actions and requests.
  • Responded promptly to incoming sales leads and requests for technical support.
  • Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular and [Type].
  • Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
  • Monitored systems in operation and quickly troubleshot errors.
  • Managed high levels of call flow and responded to [Type] technical support needs.
  • Promoted efficiency among departments with prompt resolution of system issues.
  • Configured hardware and granted system permissions to new employees.
  • Documented support interactions for future reference.
  • Assisted with updating technical support best practices for use by team.

Security Officer

Securitas
Richmond, VA
06.2015 - 12.2016
  • Patrolled and observed perimeter
  • Maintained a visual presence while reporting in daily log

Substitute Teacher

Petersburg Public Schools
Petersburg, VA
09.2014 - 12.2016
  • Experience in conducting assigned classes at the times scheduled
  • Experience in enforcing regulations concerning student conduct

Salesperson

Media Synergy Group
, VA
07.2014 - 11.2015
  • Prepared sales presentations
  • Consistency in achieving sales targets

Information Technician

Bank of McKenney
Colonial Heights, VA
01.2013 - 06.2014
  • Assembly of ethernet cable
  • Security system scans

Salesperson

Best Buy
Colonial Heights, Va
06.2010 - 09.2012
  • Customer Service
  • Provided knowledgeable information on new products
  • Developed client relationships

Education

Associates Degree - Computer Electronic Engineering Technology

ECPI Technical College

Skills

  • I have obtained excellent computer and internet skills:
  • MS Word, Excel, MS Office, Calendar, Windows 98
  • Mac systems
  • Software diagnosis
  • TCP/IP
  • Desktop support
  • Technical issues analysis
  • Data recovery
  • Account management
  • Complaint resolution
  • Linksys
  • Ticket support system management
  • Technical Support
  • User credential management
  • Videoconferencing
  • Microsoft Office Specialist (MOS) Expert
  • Windows 10
  • Issue troubleshooting
  • Network diagnostics
  • Norton Antivirus software
  • Staff education and training
  • Microsoft Outlook
  • PC component diagnostics
  • Wide-area Networks
  • Technical documents comprehension
  • Business Development

Certification

  • Certified Certificate of Signal Regiment US Army

Timeline

US ARMY 25B Information Technology Specialist

US Army National Guard
10.2020 - Current

Security Officer

Securitas
06.2015 - 12.2016

Substitute Teacher

Petersburg Public Schools
09.2014 - 12.2016

Salesperson

Media Synergy Group
07.2014 - 11.2015

Information Technician

Bank of McKenney
01.2013 - 06.2014

Salesperson

Best Buy
06.2010 - 09.2012

Associates Degree - Computer Electronic Engineering Technology

ECPI Technical College
Kelvin F Autry II