Jheanelle Lesley-Ann Lewis-Graham
Kingston,Jamaica
Summary
A professional hardworking, passionate, motivated with a drive for excellence, responsible young woman who is effective and highly skilled with over seven years experience in Office Administration and Data Organization.
Overview
19
19
years of professional experience
Work History
Service Writer
PJ’s Auto Repairs
May Pen, Jamaica.
04.2017 - 01.2025
- Ensured accurate documentation of completed repairs, aiding in the maintenance of detailed records for future reference.
- Managed service documentation, ensuring accuracy and compliance with company standards.
- Communicated effectively with customers to clarify service needs and expectations.
- Coordinated repair schedules, optimizing workflow and enhancing shop efficiency.
- Schedule repairs of picking up vehicles and body work.
- Improved customer satisfaction by providing timely and accurate service estimates.
- Addressed customer concerns promptly and professionally, fostering trust and loyalty among clientele.
- Assisted in inventory management, helping maintain appropriate stock levels for parts department.
- Worked effectively with repair staff and parts providers, staying current on availability and service processes.
- Developed customized preventative maintenance plans tailored to individual client needs, extending the lifespan of their vehicles while preventing costly future repairs.
- Logged work orders and change orders into software database to track job status.
Inventory Supervisor
IMAGE ETC LIMITED
01.2014 - 03.2017
- Compiles and maintain records of quantity, type, and value of material, equipment, merchandise, or supplies stocked in establishments: Counts material, equipment, merchandise or supplies in stock and posts totals to inventory records, manually or using computer.
- Compares inventories to office records or computes figures from records, such as sales orders, production records or purchase invoices to obtain current inventory.
- Compiles information on receipt or disbursements of material, equipment, merchandise or supplies and computes inventory balance, price and cost.
- Organized forms, made photocopies, filed records and prepared correspondence and reports.
Sales Representative
CHILD'S PLAY
01.2012 - 12.2013
- Provide direct customer services by informing them of products and services.
- Maintain professional relationship with every customer.
- Resolved customer concerns promptly to maintain satisfaction.
- Earned numerous recognitions for exceptional customer service.
Sales Representative
DREAMS FASHION N MORE
06.2010 - 12.2011
- Make sure that every customer service goals and standards are maintained and better customer service is delivered.
Promotional Representative
SALADA FOODS JAMAICA LIMITED
04.2009 - 09.2010
- Persuades customers to use sales promotional advertising items of wholesale commodity distributor: Visits retail establishments, for example department stores, supermarkets, and clubs to persuade customers to use advertising items to promote sale of company products.
Filing Clerk/Administration
KINGALARM SYSTEMS LIMITED
06.2006 - 07.2008
- Duties include retrieve, sort and file all business and customers documents collected from staff.
- Add new material to file records or create new records as necessary.
- Locate files and office supplies upon request.
- Perform general office duties such as operating office machines, sort or classify information according to guidelines, such as content, purpose, user criteria or chronological, alphabetical or numeral order.
- Place materials into storage receptacles such as file cabinets according to classification and identification information.
- Eliminate outdated or unnecessary materials, destroying them or transferring them into inactive storage, according to file maintenance guidelines or legal requirements.
- Oversaw inventory and office supply purchases.
Education
High School - Mathematics, English Language, English Literature, Principle of Accounts, Office Administration, Visual Arts
MERL GROVE HIGH SCHOOL
Skills
- Software Applications
- Clerical Duties
- Written Skills
- Multi-Tasker
- Dedicated team player
- Works well under pressure
- Customer Service
- Communication Skills
- Decision making
- Accurate and detailed
- Independent worker
Timeline
Service Writer
PJ’s Auto Repairs
04.2017 - 01.2025
Inventory Supervisor
IMAGE ETC LIMITED
01.2014 - 03.2017
Sales Representative
CHILD'S PLAY
01.2012 - 12.2013
Sales Representative
DREAMS FASHION N MORE
06.2010 - 12.2011
Promotional Representative
SALADA FOODS JAMAICA LIMITED
04.2009 - 09.2010
Filing Clerk/Administration
KINGALARM SYSTEMS LIMITED
06.2006 - 07.2008
High School - Mathematics, English Language, English Literature, Principle of Accounts, Office Administration, Visual Arts
MERL GROVE HIGH SCHOOL