Jhegarih Crawford
Riverside,CA
Summary
Detail-oriented data management professional with 3+ years of experience in Salesforce, Tableau, and Excel. Expertise in maintaining accurate databases, generating reports, and identifying service gaps. Strong collaborator with a focus on improving systems and processes. Committed to supporting early childhood initiatives and promoting equity and inclusion.
Overview
6
6
years of professional experience
Work History
Senior Field Service Technician
Quadient
Irvine
04.2023 - Current
- Served as technical liaison and product specialist at Quadient USA
- Efficiently handled onsite installations, maintenance, and support
- Delivered remote end-user training for SaaS products to diverse personnel groups
- Devised custom solutions for clients, including integration and document creation
- Supported the Customer Success function to enable long-term, customer relationships focused on proactive, value creation
- Aided in expanding the Customer Success team's capabilities through process improvement and tools automation.
Security UAV Pilot
Asylon Robotics
06.2020 - 04.2023
- Piloted security UAVs/Ground Robotics nationwide patrols, ensuring high-level surveillance
- Implemented and trained clients on security mapping software, enhancing operational efficiency
- Troubleshot technical issues, maintaining system performance
- Created custom mapping solutions for clients based on their business needs
- Coordinated with client security teams, ensuring seamless operations.
Customer Care Specialist
Apple
Irvine
07.2018 - 06.2020
- Ensured first-call resolution, consistently maintaining high customer satisfaction scores
- Efficiently addressed customer inquiries and concerns about services and products
- Documented customer interactions and transactions meticulously
- Suggested innovative product features to enhance user experience.
Education
Cybersecurity -
SANS Institute
SOC Core Skills Certification -
Black Hills Information Security
Skills
- B2B/Client Liaison
- Customer retention
- Case Management
- Technical Support
- Salesforce
- Talkdesk
- Interdepartmental Collaboration
- Complex Problem-Solving
- Software Implementation
- SaaS Training
Timeline
Senior Field Service Technician
Quadient
04.2023 - Current
Security UAV Pilot
Asylon Robotics
06.2020 - 04.2023
Customer Care Specialist
Apple
07.2018 - 06.2020
Cybersecurity -
SANS Institute
SOC Core Skills Certification -
Black Hills Information Security