Summary
Overview
Work History
Education
Skills
Timeline
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Jhenae Garraway

Brooklyn,NY

Summary

Driven professional with a proven track record at Plaza Honda Dealership, adept in customer service and computer skills. Excelled in fostering customer loyalty through exceptional service, surpassing sales targets by effectively upselling. Demonstrates unparalleled multitasking and organizational abilities, ensuring meticulous attention to detail in fast-paced environments.

Overview

3
3
years of professional experience

Work History

Service Advisor

Plaza Honda Dealership
01.2023 - Current
  • Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
  • Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
  • Examined service history and provided initial inspection of vehicle to identify issues.
  • Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
  • Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.

Sales Associate

Bath and Body Works, Limited Brands
11.2021 - Current
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Organized table and shelves to maintain store visual appeal.
  • Conducted credit card transactions through POS system
  • Improved customers shopping experience by utilizing product knowledge to provide personalized recommendations that lead to increased sales revenue.
  • Attracted customers into the store by promoting the daily sales and giving samples out.

Concession Associate

Madison Square Garden, MSG
08.2022 - 10.2023
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly.
  • Ensured accuracy in order processing by diligently double-checking items before handing them over to customers.
  • Corrected order issues, provided refunds , and replaced items.
  • Adhered to alcohol service policies and procedures
  • Monitored inventory and notified management of shortages.

Education

High School Diploma -

Edward R Murrow High School
Brooklyn, NY
06.2021

Skills

  • Customer Service
  • Computer Skills
  • Multitasking and Organization
  • Customer Engagement
  • Attention to Detail
  • Adaptability and flexibility

Timeline

Service Advisor

Plaza Honda Dealership
01.2023 - Current

Concession Associate

Madison Square Garden, MSG
08.2022 - 10.2023

Sales Associate

Bath and Body Works, Limited Brands
11.2021 - Current

High School Diploma -

Edward R Murrow High School

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Jhenae Garraway