- Exploring various forms of art, such as painting, sculpting, and nail design, to nurture creativity and personal growth
- Experimenting with different creative mediums, like acrylics, watercolor, and clay, to expand skills and techniques
Jhenna Perkins
South Ogden,UT
Summary
Oversaw customer interactions and coordinated repair processes within automotive service industry. Supported the development of strong client relationships by leveraging product knowledge. Collaborated with team members to achieve goals in dynamic environments. Fostered positive relationships through effective communication and understanding.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Service Advisor
Murphy's Auto Repair
2389 US-89, Ogden, UT
12.2025 - Current
- Assisted customers in understanding service options and pricing structures.
- Coordinated service appointments, ensuring optimal scheduling and customer satisfaction.
- Managed service records and documentation, ensuring compliance with company policies and standards.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
- Promoted additional services based on individual customer needs, increasing overall revenue without compromising integrity or trustworthiness.
- Met customer call guidelines for service levels, handle time and productivity.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Managed timely and effective replacement of damaged or missing products.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Maintained up-to-date knowledge of product and service changes.
Seasonal Harvester
Standard Wellness
2850 Mule Ranch Rd, Corinne
08.2025 - 11.2025
- Monitored crop quality and reported any issues to management for resolution.
- Implemented best practices for efficient resource utilization during harvest cycles.
- Communicated effectively with team members to coordinate tasks and ensure efficient workflow during the busy harvest season.
- Managed time effectively to prioritize tasks based on urgency, weather conditions, or other factors affecting the harvest schedule.
- Reduced crop loss during harvest through proper handling and storage methods.
- Contributed to environmental sustainability efforts by practicing responsible waste disposal during the harvesting process.
- Participated in regular meetings with farm staff to discuss progress, address challenges, and plan future harvest strategies.
Front Counter Sales
NAPA Auto Parts
Ogden, UT
12.2022 - 12.2023
- Handle cash, card, and check transactions.
- Stock product and clean store.
- Interact with customers in a friendly manner.
- Upsell new product.
- Occasional parts delivery.
- Skilled at working independently and collaboratively in a team environment.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Strengthened communication skills through regular interactions with others.
- Learned and adapted quickly to new technology and software applications.
- Developed and maintained courteous and effective working relationships.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
Delivery Driver
O’Reilly Auto Parts
Roy, Ut
04.2022 - 11.2022
- Delivered auto parts efficiently to multiple locations, ensuring timely customer satisfaction.
- Operated delivery vehicle safely while adhering to traffic regulations and company policies.
- Maintained accurate records of deliveries and inventory using electronic tracking systems.
- Collaborated with team members to optimize delivery routes, enhancing operational efficiency.
- Conducted routine vehicle inspections, reporting maintenance needs to ensure reliability.
- Resolved customer inquiries and issues promptly, fostering positive relationships with clients.
- Completed on-time deliveries by choosing best and most efficient routes.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Verified accuracy of all deliveries against order forms.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.
- Demonstrated flexibility by covering additional routes as needed, supporting team workload balance.
- Fostered strong relationships with customers, leading to increased loyalty and repeat business.
- Strengthened company reputation through polite and friendly interactions with customers during deliveries.
- Supported operational efficiency by accurately completing delivery paperwork and timely reporting.
- Maintained clean and safe vehicle, contributing to positive image of company.
Customer Service Call Center Representative
Teleperfomance
Ogden, UT
11.2020 - 03.2021
- Resolved customer inquiries and issues efficiently through effective communication and problem-solving techniques.
- Escalated complex issues to management, ensuring timely resolution of critical customer concerns.
- Managed a high volume of calls efficiently by organizing workload effectively and multitasking when necessary.
- Built strong relationships with clients through genuine empathy, active listening, and clear communication skills.
- Maintained high call quality standards by adhering to company protocols and guidelines for efficient service delivery.
- Collaborated with other departments to resolve cross-functional issues affecting customer experience positively.
- Retained customers by offering alternative solutions during difficult interactions or potential cancellations of services.
- Documented and detailed calls and complaints using call center's CRM database.
- Utilized CRM systems to document interactions, ensuring accurate records and follow-up actions.
- Supported colleagues with handling complex cases and provided insights for better decision-making in challenging situations.
- Investigated and resolved accounting, service and delivery concerns.
- Maintained up-to-date knowledge of product and service changes.
Education
High School Diploma -
HiSET
Wyoming01.2019
Certificate of Completion - Basic Automotive
Clearfield Job Corps
Clearfield, UT01.2026
Skills
- Cultivated positive relationships through active listening and effective communication
- Assisted customers by providing timely service and repair suggestions
- Exhibited composure and professionalism in high-pressure situations
- Exhibited exceptional communication skills during all telephone interactions
- Developed concise verbal and written communications to enhance information clarity
- Executed cash register operations with precision, ensuring accurate sales and return transactions
- Oversaw daily store opening activities, ensuring adherence to company protocols and customer service standards
- Assisted in increasing sales volume through targeted upselling and cross-selling techniques
Certification
- Automotive Maintenance & Light Repair
- SP2’s Hazardous Material Handling
- Mechanical Safety and Pollution Prevention
- Basic Electrical
Interests
Timeline
Service Advisor
Murphy's Auto Repair
12.2025 - Current
Seasonal Harvester
Standard Wellness
08.2025 - 11.2025
Front Counter Sales
NAPA Auto Parts
12.2022 - 12.2023
Delivery Driver
O’Reilly Auto Parts
04.2022 - 11.2022
Customer Service Call Center Representative
Teleperfomance
11.2020 - 03.2021
High School Diploma -
HiSET
Certificate of Completion - Basic Automotive
Clearfield Job Corps