Jherica Gadsden
Elegant Beauty Supplies
Apopka,FL
1
Language
1
Certification
2025
years of professional experience
Dedicated professional with strong customer service skills, adept at enhancing customer satisfaction and managing multiple tasks efficiently in fast-paced environments.
Work History
Customer Service Representative
Sales Executive
3 Years 9 Months- Assisted customers with product selection and inquiries to enhance shopping experience.
- Processed transactions accurately and efficiently using point-of-sale systems.
- Maintained organized inventory by restocking shelves and monitoring stock levels.
- Collaborated with team members to ensure smooth daily operations and customer satisfaction.
- Implemented promotional strategies to increase sales of seasonal products.
- Trained new staff on store policies, procedures, and customer service standards.
- Resolved customer complaints promptly to maintain positive store reputation.
- Monitored cash register operations to ensure accurate financial reporting at end of shifts.
Marketing Associate
7 Months- Provided exceptional customer service by efficiently taking and processing orders.
- Maintained cleanliness and organization of dining area, enhancing customer experience.
- Operated kitchen equipment and tools to prepare food items according to standards.
- Collaborated with team members to ensure smooth workflow during peak hours.
- Assisted in inventory management by monitoring stock levels and reporting shortages.
- Adapted quickly to changing priorities in fast-paced environment, ensuring timely service delivery.
- Contributed to team training initiatives by sharing knowledge on operational best practices.
- Implemented safety procedures, contributing to a secure working environment for staff and customers.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Assisted other team members to achieve goals.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Trained new team members on procedures, customer service, and sales techniques.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
- Became familiar with products to answer questions and make suggestions.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Operated cash register to ring up final bill and process various forms of payment.
Telecommunications Technician
1 Year 2 Months- Installed and maintained telecommunications equipment, ensuring optimal performance and reliability.
- Conducted routine inspections to identify and resolve technical issues in network systems.
- Assisted in troubleshooting and repairing various telecommunication systems and devices.
- Collaborated with team members to streamline installation processes and improve service delivery.
- Documented service requests and resolutions, enhancing communication within support teams.
- Trained junior technicians on safety protocols and equipment handling procedures.
Sales Associate
3 Years 2 Months- Assisted customers with product selection and inquiries to enhance shopping experience.
- Processed transactions accurately using point-of-sale systems to ensure efficient checkout.
- Maintained store cleanliness and organization to promote a welcoming environment for customers.
- Stocked shelves and managed inventory levels to ensure product availability and minimize waste.
Crew Member
1 Year 4 Months- Provided exceptional customer service by efficiently taking and processing orders.
- Maintained cleanliness and organization of dining area, enhancing customer experience.
- Operated kitchen equipment and tools to prepare food items according to standards.
- Collaborated with team members to ensure smooth workflow during peak hours.
- Assisted in inventory management by monitoring stock levels and reporting shortages.
- Adapted quickly to changing priorities in fast-paced environment, ensuring timely service delivery.
- Contributed to team training initiatives by sharing knowledge on operational best practices.
- Implemented safety procedures, contributing to a secure working environment for staff and customers.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Assisted other team members to achieve goals.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Trained new team members on procedures, customer service, and sales techniques.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
- Became familiar with products to answer questions and make suggestions.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Operated cash register to ring up final bill and process various forms of payment.
Education
Bachelor in Medical Laboratory Science - Medical Informatics
Bachelor of Science - Biological Sciences
High School Diploma
Skills
Customer service
Active listening
Critical thinking
Data entry
Accomplishments
Intelligent artificially can articulate figure out how to maintain a pathway of success . Look forward to going back to school in the near future and have graduated top of my class.My grade point average of achievement is above average. while enjoying leisure i enjoy word search to build on vocabulary responses to sound sophisticated. Thank you with anticipation my accomplishments are completing school with a job while volunteering places my mother worked around youth children from k- 12 in grade school addition to sports such as volleyball, basketball, and softball.
Certification
Certifications are as follows completely understand I have computer skills in word , outlook, publications,and template creation. First aide safety, billing and coding, phlebotomy a wide range of medical assistant completion .
Languages
English
Full Professional
Timeline
Marketing Associate
Elegant Beauty Supplies
10.2023 - 05.2024Read More
Sales Executive
7-11 Convenience Store
02.2019 - 11.2022Read More
Telecommunications Technician
Florida Energy Water & Air
07.2010 - 09.2011Read More
Sales Associate
7-eleven
02.2008 - 04.2011Read More
Crew Member
McDonald's
09.2006 - 01.2008Read More
Customer Service Representative
Team Staffing Solutions
Read More
Sanford Brown Institute
Bachelor in Medical Laboratory Science from Medical Informatics
Read More
Columbia College
Bachelor of Science from Biological Sciences
Read More
Oak Ridge High School
High School Diploma
Read More