JHOLAR Q FERRELL
Atlanta
Summary
Experienced Self Storage Manager offering comprehensive background in facility management, customer service, and sales. Developed skills in overseeing daily operations, managing staff members, and ensuring security protocols for numerous storage units across multiple locations. Consistently increased occupancy rates while improving overall customer satisfaction. Proven ability to streamline administrative processes to optimize efficiency and productivity.
Overview
2024
2024
years of professional experience
Work History
Self Storage Manager
SecurCare Self Storage
Atlanta
03.2021 - 08.2023
- Managed daily operations of self-storage facility, ensuring smooth functionality.
- Assisted customers with rental agreements and payment processing.
- Oversaw maintenance and cleanliness of storage units and property grounds.
- Coordinated facility security measures to protect customer belongings.
- Implemented marketing strategies to attract new customers to the facility.
- Resolved customer inquiries and concerns promptly and professionally.
- Provided excellent customer service by responding to inquiries in a timely manner.
- Developed marketing campaigns in order to promote the business and increase occupancy rates at the facility.
- Organized, delegated and monitored daily operations of self-storage facility.
- Identified areas where operational efficiency could be improved and implemented changes accordingly.
Property Manager/Leasing Agent
Preferred Apartment Communities
Atlanta
08.2017 - 01.2021
- Managed property tours and showcased apartment features to prospective tenants.
- Assisted clients in completing rental applications and lease agreements.
- Conducted tenant background checks and verified rental history information.
- Coordinated move-in and move-out processes for residents and maintenance staff.
- Maintained accurate records of leasing transactions and tenant communications.
- Responded to inquiries from potential renters via phone, email, and in-person meetings.
- Organized resident events to foster community engagement among tenants.
- Assisted current tenants with maintenance requests and other inquiries.
- Managed daily operations of residential properties and ensured tenant satisfaction.
- Coordinated maintenance requests and scheduled repairs with service vendors.
- Resolved tenant disputes promptly while maintaining positive relationships.
- Handled resident complaints and expedited maintenance requests.
Property Manager
SecurCare Self Storage
Woodstock
11.2012 - 04.2017
- Managed day-to-day operations of self-storage facility.
- Oversaw tenant relations and resolved customer inquiries promptly.
- Coordinated property maintenance and scheduled repairs effectively.
- Implemented marketing strategies to attract new customers consistently.
- Maintained accurate records of tenant accounts and transactions.
- Collected monthly assessments, rental fees, deposits and payments.
Sales Associate
Macys Department Store
Sawn
- Assisted customers with product selection and inquiries.
- Maintained organized sales floor and merchandise displays.
- Processed transactions accurately at the cash register.
Education
Computer And Information Systems - Some College (No Degree)
Post University
Waterbury, CTBiology - Associate of Science
Georgia State University
Atlanta, GAHigh school Diploma -
Skills
- Facility management
- Customer service
- Marketing strategy
- Tenant relations
- Record keeping
- Team collaboration
- Time management
- Communication skills
- Property inspections
- Sales proficiency
- Storage security
- Data archiving
Timeline
Self Storage Manager
SecurCare Self Storage
03.2021 - 08.2023
Property Manager/Leasing Agent
Preferred Apartment Communities
08.2017 - 01.2021
Property Manager
SecurCare Self Storage
11.2012 - 04.2017
Sales Associate
Macys Department Store
Computer And Information Systems - Some College (No Degree)
Post University
Biology - Associate of Science
Georgia State University