Kristianne Klag

Work History

Self Storage Manager

Prime Storage

02.2024 - Current

Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
Streamlined administrative processes for more accurate record-keeping and improved communication with clients.
Trained new employees on company policies, procedures, and best practices for consistent service delivery.
Conducted regular facility inspections to identify and resolve maintenance issues in a timely manner.
Coordinated the sale of storage supplies to customers, increasing overall revenue generation.
Conducted auctions for delinquent accounts in accordance with legal guidelines while maintaining sensitivity towards affected customers.
Assisted customers with unit selection, ensuring proper sizing and pricing based on their needs.
Maintained strict security measures to safeguard customer belongings and prevent unauthorized access to units.
Resolved customer complaints professionally, maintaining positive client relationships even during difficult situations.
Collaborated with other team members to ensure seamless coverage during peak times or staffing shortages.
Monitored inventory levels of storage supplies, placing orders when necessary to avoid stockouts or overstocking issues.
Managed daily operations for efficient facility management, ensuring a clean and well-maintained environment.
Increased customer satisfaction by providing exceptional service and addressing customer needs promptly.
Regularly updated facility pricing structures based on market trends and competitive analysis findings.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Successfully managed budgets and allocated resources to maximize productivity and profitability.

Self Storage Manager

Guardian Self Storage

06.2017 - 02.2024

Implemented new marketing strategies to attract potential clients and boost occupancy rates.
Developed strong relationships with local businesses, generating referrals and promoting the self-storage facility within the community.
Demonstrated comprehensive knowledge of federal, state, and local regulations related to self-storage facilities to maintain compliance at all times.
Coordinated the sale of storage supplies to customers, increasing overall revenue generation.
Conducted auctions for delinquent accounts in accordance with legal guidelines while maintaining sensitivity towards affected customers.
Assisted customers with unit selection, ensuring proper sizing and pricing based on their needs.
Maintained strict security measures to safeguard customer belongings and prevent unauthorized access to units.
Resolved customer complaints professionally, maintaining positive client relationships even during difficult situations.
Monitored inventory levels of storage supplies, placing orders when necessary to avoid stockouts or overstocking issues.
Managed daily operations for efficient facility management, ensuring a clean and well-maintained environment.
Established solid lines of communication with upper management regarding operational successes or challenges encountered at the facility level.
Organized promotional events to increase public awareness of the self-storage facility''s offerings.
Increased customer satisfaction by providing exceptional service and addressing customer needs promptly.
Regularly updated facility pricing structures based on market trends and competitive analysis findings.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.

Assistant Manager

Panera Bread

09.2015 - 05.2017

Supervised day-to-day operations to meet performance, quality and service expectations.
Maintained a clean, safe, and organized store environment to enhance the customer experience.
Developed strong working relationships with staff, fostering a positive work environment.
Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Improved customer satisfaction by addressing and resolving complaints promptly.
Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Generated repeat business through exceptional customer service.
Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
Facilitated clear communication between employees and upper management through regular meetings and updates.
Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
Conducted employee performance evaluations, providing constructive feedback for growth and development.
Implemented staff training programs, enhancing product knowledge and improving customer service skills.
Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
Analyzed sales data to identify trends and adjust inventory orders accordingly.
Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
Improved customer satisfaction by resolving complaints and inquiries promptly.
Implemented staff training programs to elevate service standards and knowledge.
Oversaw daily operations to maintain store cleanliness and organization.
Facilitated team-building activities, enhancing team cohesion and morale.
Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Evaluated employee performance and conveyed constructive feedback to improve skills.

Legendary Store Marketer

Texas Roadhouse

06.2011 - 01.2012

Build sales at a local level by building relationships inside the restaurant and throughout the community while avoiding couponing and high cost advertising
Helps the MP and management team with the creation, development and implementation of local store marketing programs that build guest loyalty, guest counts, PPA and overall sales
Help promote all Unified Programs (Ribfest, Holiday Gift Cards, Ambassador Events, etc.)
Complete and maintain a market survey of the area and community, identifying priorities and areas of opportunity
Conduct bread and food runs to businesses including radio stations and local media to gain publicity for the store
Help establish positive and ongoing business relationships with neighboring retailers, hotels, civic groups, etc
That lead to sales-building opportunities
Work closely with schools and libraries and help initiate and drive 'Partners in Education' programs
Help develop and execute ongoing charitable and community events that position Texas Roadhouse as a community leader and build brand awareness
Assist in all PR efforts that promote the store and Texas Roadhouse.

Manager

Bugaboo Creek Steakhouse

08.1996 - 04.2011

Front-of-house, including guest relations and recovery, scheduling and staff assignment, overall service efficiency and adherence to Daily Operating Plan
Employee hires, reviews and orientation
Earned Training Captain title, which includes service, host, bar and kitchen employee training
Set up Certified Trainer agenda
Provided trainee and trainer assessments and coaching
Food safety and quality, including oversight of food preparation and allergen awareness
ServSafe certified, food and alcohol
Daily operating procedures, including ordering food and supplies, inventory and alcohol par management, arrangement for routine maintenance and upkeep of restaurant equipment and facilities
Document retention and preparation of P&L statements
Regional brand and store awareness and promotion
Established and maintained media relationships (radio), local business partnerships (movie theaters, Hudson Valley Renegades, auto dealerships), charities (Children's Home of Poughkeepsie, Church Of Christ).

Summary

Overview

Work History

Self Storage Manager

Self Storage Manager

Assistant Manager

Legendary Store Marketer

Manager

Education

Insurance

Clinical Child Psychology

Skills

Phone

Timeline

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