Overview
Work History
Education
Skills
Timeline
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Mithsada Voravong

Marstons Mills,MA

Overview

10
10
years of professional experience

Work History

Assistant Store Manager

Prime Storage
01.2025 - Current
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.

Homemaker Aide

Bayada
09.2024 - Current
  • Provided assistance with daily living activities such as bathing, dressing and grooming.
  • Conducted home visits to assess the needs of clients and their families.
  • Assisted with meal preparation, light housekeeping and laundry services.
  • Assisted clients with shopping trips or errands as needed.
  • Accompanied clients on walks outdoors for exercise and fresh air.

Server

Brookdale Assisted Living
06.2023 - 03.2024
  • Greeted guests and provided menus.
  • Provided excellent customer service to residents.
  • Assisted in training new servers.

Customer Service Representative

Lowes Home Improvment
05.2015 - 03.2017
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Stocked shelves with merchandise when needed.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Assisted customers over the phone regarding store operations, product information and order placement.

Education

Associate of Arts - Liberal Arts And General Studies

Cape Cod Community College
West Barnstable, MA
06-2013

Skills

  • Problem-solving
  • Customer service
  • Customer experience
  • Customer service and engagement
  • Time management
  • Store opening and closing
  • Upselling and cross selling

Timeline

Assistant Store Manager

Prime Storage
01.2025 - Current

Homemaker Aide

Bayada
09.2024 - Current

Server

Brookdale Assisted Living
06.2023 - 03.2024

Customer Service Representative

Lowes Home Improvment
05.2015 - 03.2017

Associate of Arts - Liberal Arts And General Studies

Cape Cod Community College

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Mithsada Voravong