Mithsada Voravong
Marstons Mills,MA
Overview
10
10
years of professional experience
Work History
Assistant Store Manager
Prime Storage
01.2025 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Homemaker Aide
Bayada
09.2024 - Current
- Provided assistance with daily living activities such as bathing, dressing and grooming.
- Conducted home visits to assess the needs of clients and their families.
- Assisted with meal preparation, light housekeeping and laundry services.
- Assisted clients with shopping trips or errands as needed.
- Accompanied clients on walks outdoors for exercise and fresh air.
Server
Brookdale Assisted Living
06.2023 - 03.2024
- Greeted guests and provided menus.
- Provided excellent customer service to residents.
- Assisted in training new servers.
Customer Service Representative
Lowes Home Improvment
05.2015 - 03.2017
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Stocked shelves with merchandise when needed.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Assisted customers over the phone regarding store operations, product information and order placement.
Education
Associate of Arts - Liberal Arts And General Studies
Cape Cod Community College
West Barnstable, MA06-2013
Skills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
- Time management
- Store opening and closing
- Upselling and cross selling
Timeline
Assistant Store Manager
Prime Storage
01.2025 - Current
Homemaker Aide
Bayada
09.2024 - Current
Server
Brookdale Assisted Living
06.2023 - 03.2024
Customer Service Representative
Lowes Home Improvment
05.2015 - 03.2017
Associate of Arts - Liberal Arts And General Studies
Cape Cod Community College