Jhomar De Jesus Lebron

• Delivered high-quality grooming services, including fades, tapers, beard trims, and traditional shaves, with attention to client preferences and industry trends.
• Managed day-to-day operations, including staff scheduling, inventory control, and customer check-ins, to ensure smooth and efficient service flow.
• Built and maintained a loyal customer base through exceptional service, professionalism, and personalized care
• Handled all point-of-sale transactions and daily cash-outs, ensuring accuracy and accountability
• Created and promoted in-shop marketing initiatives and seasonal promotions to drive customer traffic and increase revenue
• Maintained a clean, organized, and sanitary workspace in compliance with state health regulations
• Resolved client concerns with professionalism and care, always ensuring a positive guest experience
• Served as the go-to leader for both operations and customer relations, contributing to the long-term success of the barbershop

As Barbershop Manager, I led the overall operation and growth of the shop while delivering exceptional service to clients and providing leadership to the barbering team.

• Supervised daily operations, including staff schedules, customer flow, cleanliness, and equipment maintenance
• Hired and trained new barbers, promoting a strong team culture focused on professionalism and customer satisfaction
• Implemented customer service protocols to ensure a premium client experience and resolve concerns with speed and empathy
• Managed inventory and supply orders, maintaining product availability while controlling costs
• Coordinated promotions and loyalty programs, helping increase monthly revenue and repeat business
• Tracked daily sales and handled closing reports, maintaining accurate financial records and ensuring cash drawer accuracy
• Built strong relationships with clients and the local community, contributing to long-term business success and word-of-mouth growth
• Adapted quickly to industry trends and introduced modern styles and grooming techniques to meet diverse customer preferences