Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative
Jhona Lim

Jhona Lim

Frontdesk/PBX(Private Branch Exchange) Sales/Booking Reservation Department
Las Vegas,NV

Summary

Dynamic professional with a proven track record at Grandview Resorts, enhancing customer satisfaction and interdepartmental coordination. Excelled in operating switchboards with strong telephone etiquette and leadership skills, significantly improving communication efficiency. Demonstrated expertise in team collaboration and time management, driving project completions and elevating service standards.

Overview

2025
2025

3 Years Of professional experience

Work History

Frondesk/PBX Operator

Grandview Resorts
  • Maintained a high level of professionalism while assisting callers in various situations, including emergencies and complaints.
  • Trained and mentored new PBX operations employees.
  • Enhanced communication between departments by promptly transferring calls and providing accurate information.
  • Responded to customer inquiries with patience and positivity to establish excellent first impression.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Improved customer satisfaction by efficiently handling and routing incoming calls to appropriate departments.
  • Managed conference call setups for large groups on request, facilitating smooth business communications across teams.
  • Handled sensitive information discreetly when dealing with confidential calls or messages within the organization.

PCA/Med Tech

Coral Tree Home Care
11.2022 - 08.2024
  • Assisted patients with daily living activities, promoting independence and wellbeing.
  • Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
  • Improved patient comfort by providing compassionate and attentive care.
  • Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
  • Monitored vital signs and reported changes in patient condition to medical professionals promptly.
  • Managed challenging behaviors in dementia patients using de-escalation techniques, creating a calm atmosphere within the care setting.
  • Administered medications as prescribed, preventing adverse reactions or complications.
  • Measured patient vital signs such as blood pressure, pulse rate, and temperature to record information on patients' charts.
  • Performed patient service duties by communicating directly with patients, answering questions, and assisting with concerns.

Supervisor

Centerlife Care Services
02.2021 - 07.2024
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Led successful project completions under tight deadlines, coordinating effectively across multiple teams.
  • Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.

Education

Med Tech

Trade Center
Henderson, NV
05.2024

Pharmacy Technician

Downey Adult School
Downey, CA
06.2009

Occupational Health And Safety

Cerritos College
Norwalk, CA
02.2006

Pharmacology/ Medical Terminology

Nurses Development Center
Los Altos, CA
08.2004

Skills

  • Operating switchboards
  • Telephone operations
  • Answering questions
  • Strong telephone etiquette
  • Excellent verbal communication skills
  • Making appointments
  • Interdepartmental coordination
  • Coordinating reservations
  • Setting reservations
  • Directory assistance
  • Computer skills
  • Professional communication
  • Flexible schedule
  • Front desk management
  • Telephone reception
  • Information assistance
  • Teamwork and collaboration
  • Time management
  • Knowledgeable MS Word
  • Knowledgeable MS Excel

Timeline

PCA/Med Tech

Coral Tree Home Care
11.2022 - 08.2024

Supervisor

Centerlife Care Services
02.2021 - 07.2024

Frondesk/PBX Operator

Grandview Resorts

Med Tech

Trade Center

Pharmacy Technician

Downey Adult School

Occupational Health And Safety

Cerritos College

Pharmacology/ Medical Terminology

Nurses Development Center

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Jhona LimFrontdesk/PBX(Private Branch Exchange) Sales/Booking Reservation Department