Jhonathan Marquez
Englewood,NJ
Summary
Results-driven Retail Store Manager with a proven track record in customer service and problem-solving. Expertise in sales growth, inventory control, and team training.
Overview
7
7
years of professional experience
Work History
Retail Store Manager
Alter Native
05.2024 - Current
- Oversaw daily operations to ensure optimal customer satisfaction and store performance.
- Trained and developed team members on sales techniques and product knowledge.
- Managed inventory levels, minimizing stock discrepancies and enhancing supply chain efficiency.
- Implemented visual merchandising strategies to improve product presentation and drive sales.
- Resolved customer complaints effectively, promoting a positive shopping experience and loyalty.
- Completed routine store inventories.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Server
Kura Revolving Sushi Bar
04.2021 - 08.2024
- Delivered exceptional customer service in fast-paced environment, enhancing guest experience and satisfaction.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Enhanced team efficiency, collaborating effectively in high-pressure settings.
Supermarket Cashier
Key Food Supermarket
08.2020 - 04.2021
- Processed customer transactions efficiently using POS systems.
- Provided accurate change and receipts to enhance customer satisfaction.
- Assisted in inventory management by restocking shelves as needed.
- Maintained cleanliness of checkout area to ensure a pleasant shopping experience.
- Maintained cleanliness and organization of checkout area to enhance shopping experience.
Restaurant Team Member
Zoobaeats
11.2019 - 02.2020
- Delivered exceptional customer service, ensuring a positive dining experience for all guests.
- Operated kitchen equipment and maintained cleanliness according to health standards.
- Collaborated with team members to efficiently manage food preparation and service.
- Assisted in training new staff on operational procedures and best practices.
IT Intern
DB Grant Associates Inc.
07.2019 - 09.2019
- Developed and maintained documentation for IT processes and procedures.
- Assisted in troubleshooting hardware and software issues for end-users.
- Collaborated with team members to implement network security protocols.
- Conducted routine system audits to ensure compliance with organizational standards.
- Developed software solutions to streamline internal processes and enhance system efficiency.
Education
High School Diploma -
Manhattan Bridges High School
New York, NY07.2020
Skills
- Customer service
- Strong multi-tasking
- Retail operations
- Problem-solving
- Sales growth
- Inventory control
- Scheduling
- Hiring and training
- Technology proficiency
- Store operations
Accomplishments
- Promoted to Store manager in only 4 months.
- Exceeded monthly store sales goals 5 months in a row.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Portuguese
Limited Working
Timeline
Retail Store Manager
Alter Native
05.2024 - Current
Server
Kura Revolving Sushi Bar
04.2021 - 08.2024
Supermarket Cashier
Key Food Supermarket
08.2020 - 04.2021
Restaurant Team Member
Zoobaeats
11.2019 - 02.2020
IT Intern
DB Grant Associates Inc.
07.2019 - 09.2019
High School Diploma -
Manhattan Bridges High School