Jhon Jairo Tangarife Garcia
Oakland Park,FL
Summary
Dynamic professional with a proven track record at Walgreens, excelling in team leadership and customer service. Spearheaded process improvements that enhanced operational efficiency and developed training materials that boosted staff retention. Adept at problem-solving and decision-making, ensuring a safe and organized environment while fostering strong customer relationships.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
10
10
years of professional experience
Work History
Assistant Manager
Walgreens
10.2023 - 11.2024
- Led team in implementing process improvements to enhance operational efficiency.
- Developed training materials to onboard new staff, increasing retention rates.
- Coordinated scheduling and resource allocation for optimal workflow management.
- Conducted performance evaluations, providing feedback to support employee development.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
Home Helper
Papa Pal
09.2020 - 09.2023
- Assisted clients with daily living activities, promoting independence and well-being.
- Developed personalized care plans to address individual needs and preferences.
- Maintained cleanliness and organization of living spaces to ensure safety and comfort.
- Monitored client health conditions, reporting changes to healthcare professionals promptly.
- Facilitated social interaction through engaging activities, enhancing emotional support for clients.
- Collaborated with healthcare professionals to develop customized care plans that addressed the physical, emotional, and mental needs of each client.
- Coordinated appointment scheduling with healthcare providers to help facilitate consistent medical care for each client.
Production Manager
Palermo's Bakery
02.2015 - 10.2019
- Assisted in monitoring production schedules to ensure timely completion of projects.
- Supported implementation of safety protocols to maintain a safe work environment.
- Learned operation of machinery and tools necessary for production tasks.
- Collaborated with team members to identify workflow improvements and efficiencies.
- Determined suitable crew requirements, scheduled employees, and worked with human resources to meet changing production schedules.
Education
Associate of Science - Phlebotomy
Florida Health Institute
Pembroke Pines, FL03-2023
Bachelor of Arts - Industrial Design
Pontificia Universidad Javeriana
Bogota, Colombia12-2006
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Customer relations
- Staff supervision
- Customer relationship management (CRM)
Languages
Spanish
Native or Bilingual
Timeline
Assistant Manager
Walgreens
10.2023 - 11.2024
Home Helper
Papa Pal
09.2020 - 09.2023
Production Manager
Palermo's Bakery
02.2015 - 10.2019
Associate of Science - Phlebotomy
Florida Health Institute
Bachelor of Arts - Industrial Design
Pontificia Universidad Javeriana