Jhonna Lou Villanueva
Pemberton,NJ
Summary
Accomplished Customer Service Representative with proven expertise in active listening and relationship building, honed at West Contact Services, Inc. Excelled in enhancing customer loyalty and facilitating sales growth through empathetic resolution of complaints and effective communication.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships.
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
West Contact Services, Inc
08.2005 - 06.2007
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Customer Service Representative
Advance Contact Solutions, Inc.
02.2004 - 03.2005
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Merchandising Clerk
Shoemart, Incorporated, SM Central Corporate Office
05.2003 - 01.2004
- Ensured compliance with company policies and procedures while performing various merchandising tasks such as pricing adjustments, markdowns, or planogram updates.
- Strengthened relationships with vendors through consistent communication regarding product availability, delivery schedules, or quality concerns.
Education
Bachelor Of Science In Business Administration - Marketing Management
De La Salle University -Dasmariñas
Dasmariñas, Cavite Philippines 03.2003
Skills
- Customer service
- Active listening
- Call center experience
- Relationship building
- Friendly and outgoing
Timeline
Customer Service Representative
West Contact Services, Inc
08.2005 - 06.2007
Customer Service Representative
Advance Contact Solutions, Inc.
02.2004 - 03.2005
Merchandising Clerk
Shoemart, Incorporated, SM Central Corporate Office
05.2003 - 01.2004
Bachelor Of Science In Business Administration - Marketing Management
De La Salle University -Dasmariñas
Similar Profiles
BIENGIE CABALBIENGIE CABAL
Team Manager at West Contact Services- Alorica TeleservicesTeam Manager at West Contact Services- Alorica Teleservices
JAN ALAINE TORRES DANGAN, RNJAN ALAINE TORRES DANGAN, RN
CSO Supervisor / Client Relations Unit – US Retail Banking at Citigroup Business Process Services Ltd.CSO Supervisor / Client Relations Unit – US Retail Banking at Citigroup Business Process Services Ltd.
Albert PachecoAlbert Pacheco
Regulatory Compliance Manager at WHG Customer Services Philippines IncRegulatory Compliance Manager at WHG Customer Services Philippines Inc
Wilma Cuesta FelizWilma Cuesta Feliz
Area VP of Operations at AccentCareArea VP of Operations at AccentCare
Tyler McBrideTyler McBride
Head Instructor at RABJJ AcademyHead Instructor at RABJJ Academy