David Hernandez
Los Angeles,CA
Summary
Highly adaptable individual bringing years of experience in customer service roles. Motivated professional with well-developed skills in task prioritization and team leadership.
Overview
7
7
years of professional experience
Work History
Wheelchair Agent
Airport Terminal Management
Los Angeles
03.2024 - Current
- Assisted customers with selecting appropriate wheelchairs based on their individual needs and preferences.
- Ensured that all safety protocols were followed when assisting customers with the selection of a suitable wheelchair.
- Transported individuals requesting wheelchair service to and from desired locations/
- Aided customers with TSA and CBP screenings.
- Report to my supervisors whenever I am available in the operation so that I may be able to assist elsewhere.
- Greeted customers, answered questions and discussed services.
- Communicated with gate agents to coordinate assistance boarding.
- Assisted customers with baggage claims.
- Pushed wheelchairs with passengers through terminal and gate areas to ease transport.
Manager
Burger King
Los Angeles, CA
05.2017 - 09.2023
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Provided leadership during times of organizational change or crisis situations.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Monitored staff performance and addressed issues.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Trained employees on additional job positions to maintain coverage of roles.
- Managed and trained cashiers on proper cash handling procedures.
- Processed payments by totaling purchases; processing checks, cash, credit cards or automatic debits; issuing change or receipts.
- Reviewed employee time sheets for accuracy before submitting them for payroll processing.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved customer inquiries and complaints requiring management-level escalation.
Education
High School Diploma -
Bell Gardens High School
Bell Gardens, CA06-2015
Skills
- Multitasking and Organization
- Customer Service
- Team Player
- Problem Solving
- Reliable
- Time Management
- Active Listener
- Punctual
- Detail Oriented
- Bilingual - Spanish
Languages
Spanish
Full Professional
Timeline
Wheelchair Agent
Airport Terminal Management
03.2024 - Current
Manager
Burger King
05.2017 - 09.2023
High School Diploma -
Bell Gardens High School
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