David Hernandez
Los Angeles,CA
Summary
Highly adaptable individual bringing years of experience in customer service roles. Motivated professional with well-developed skills in task prioritization and team leadership.
Overview
7
7
years of professional experience
Work History
Wheelchair Agent
Airport Terminal Management
Los Angeles
2024.03 - Current
- Assisted customers with selecting appropriate wheelchairs based on their individual needs and preferences.
- Ensured that all safety protocols were followed when assisting customers with the selection of a suitable wheelchair.
- Transported individuals requesting wheelchair service to and from desired locations/
- Aided customers with TSA and CBP screenings.
- Report to my supervisors whenever I am available in the operation so that I may be able to assist elsewhere.
- Greeted customers, answered questions and discussed services.
- Communicated with gate agents to coordinate assistance boarding.
- Assisted customers with baggage claims.
- Pushed wheelchairs with passengers through terminal and gate areas to ease transport.
Manager
Burger King
Los Angeles , CA
2017.05 - 2023.09
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Provided leadership during times of organizational change or crisis situations.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Monitored staff performance and addressed issues.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Trained employees on additional job positions to maintain coverage of roles.
- Managed and trained cashiers on proper cash handling procedures.
- Processed payments by totaling purchases; processing checks, cash, credit cards or automatic debits; issuing change or receipts.
- Reviewed employee time sheets for accuracy before submitting them for payroll processing.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved customer inquiries and complaints requiring management-level escalation.
Education
High School Diploma -
Bell Gardens High School
Bell Gardens, CA2015-06
Skills
- Multitasking and Organization
- Customer Service
- Team Player
- Problem Solving
- Reliable
- Time Management
- Active Listener
- Punctual
- Detail Oriented
- Bilingual - Spanish
Languages
Spanish
Full Professional
Timeline
Wheelchair Agent
Airport Terminal Management
2024.03 - Current
Manager
Burger King
2017.05 - 2023.09
High School Diploma -
Bell Gardens High School
Similar Profiles
Christopher LaCroixChristopher LaCroix
Wheelchair Agent at Airport Terminal ManagementWheelchair Agent at Airport Terminal Management
Anahis (Karen) AburtoAnahis (Karen) Aburto
Wheelchair Agent at Airport Terminal ManagementWheelchair Agent at Airport Terminal Management
Juritza RodriguezJuritza Rodriguez
Wheelchair Agent at Airport Terminal ManagementWheelchair Agent at Airport Terminal Management