Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jhonny Castillo

Miami,FL

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Color Print Miami
Miami, Florida
03.2023 - Current
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Consulted with customers to resolve service and billing issues.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Delivered packages to customers in a timely and efficient manner.
  • Checked loads to ensure that cargo was secure and distributed evenly.
  • Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
  • Provided excellent customer service by responding promptly to customer inquiries and complaints.
  • Communicated effectively with dispatchers regarding pick-ups and deliveries status updates.
  • Monitored road conditions during trips to determine if any adjustments need to be made due to weather or traffic delays.
  • Utilized GPS to optimize routes and continuously meet estimated delivery times.
  • Secured merchandise, avoiding damage during transportation.
  • Determined most expedient trip by mapping out driving routes ahead of time.
  • Worked with the development team to ensure a smooth transition from concept to production-ready assets.
  • Developed and implemented innovative design solutions to complex user interface problems.
  • Conducted usability tests on existing products and prototypes to identify areas for improvement in user experience or design.
  • Built interactive prototypes used in A and B testing of various UX concepts with end users.
  • Produced comprehensive graphic design works including logos, icons, flyers, brochures and other visuals for print or web.
  • Optimized existing UI designs by improving navigation structures and content organization while preserving brand identity across all platforms.
  • Analyzed customer feedbacks to identify areas of improvement within existing designs.

Gerente Administrativo

Mexican Food Taqueria
Maracaibo, Zulia
06.2016 - 09.2024
  • Ensured compliance with all food safety regulations and sanitation standards.
  • Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
  • Developed strategies for improved operational efficiency and customer satisfaction.
  • Maintained detailed records of sales transactions and daily shift reports.
  • Implemented effective marketing campaigns to increase revenue and improve brand awareness.
  • Developed and managed financial plans for a variety of investments.
  • Analyzed complex financial data and generated meaningful reports for senior management.
  • Identified opportunities for cost savings through process improvements and automation initiatives.

Picker Packer and Forklif

Unis
Memphis, TN
11.2021 - 02.2023
  • Picked orders according to customer specifications, utilizing order sheets, pick lists, and item numbers.
  • Verified accuracy of picked items by comparing them against pick list.
  • Utilized RF scanners to track inventory movements throughout the facility.
  • Assisted in the loading and unloading of goods from trucks, containers and railcars using forklift.
  • Maintained accurate records of all inventory movements including deliveries, receipts and shipments.
  • Stacked loaded pallets in designated areas using proper stacking methods according to company policies and procedures.
  • Transported materials between storage areas, loading docks and delivery vehicles as needed.
  • Operated powered industrial trucks in accordance with OSHA regulations.
  • Kept record of daily activities such as number of items moved or handled throughout the day.

Education

Certificate - Notary Public

Immigration Institute of Florida
Florida
04-2034

Certificate - Idiomas Modernos

Central College Dublin
Dublin Ireland
02-2012

Aduana Y Comercio Exterior
Venezuela

Skills

  • Call Management
  • Data Entry
  • Complaint resolution
  • Appointment Scheduling
  • Paperwork Processing
  • Account updating
  • Scheduling
  • Document Control
  • Conflict Resolution
  • Lead Generation
  • Microsoft PowerPoint
  • Microsoft Office expertise
  • Computer Proficiency
  • Microsoft Excel
  • Tactful and diplomatic
  • Customer Relations
  • Product Education
  • Call triaging
  • Process Optimization

Certification

  • Certified Notary Publi of Florida, Immigration Institute of Florida - 2024

Timeline

Customer Service Representative

Color Print Miami
03.2023 - Current

Picker Packer and Forklif

Unis
11.2021 - 02.2023

Gerente Administrativo

Mexican Food Taqueria
06.2016 - 09.2024

Certificate - Notary Public

Immigration Institute of Florida

Certificate - Idiomas Modernos

Central College Dublin

Aduana Y Comercio Exterior

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Jhonny Castillo