Job Search Status
Open to workDesired start date: Immediately
Open To Work
Jhonny Mateo
Houston,TX
Work Preference
Summary
Dedicated Sewer Drain Technician with proven customer service skills, optimizing workflow efficiency, and maintaining high client satisfaction. Experienced in diagnosing sewer issues and ensuring timely repairs.
Experienced with sewer and drain system diagnostics and repairs. Utilizes advanced techniques for efficient problem resolution and system maintenance. Track record of ensuring compliance with health and safety regulations, while delivering reliable and lasting solutions.
Dedicated Sewer Drain Technician skilled in customer service and job estimates. Well-versed in assessing job scope and providing expedient, fair, and competitive estimates.
Bilingual english and spanish speaker professional handling cleaning needs for both residential and commercial customers. Performing such tasks as tank inspections, pumping and maintenance work.
Overview
10
10
years of professional experience
Work History
Sewer Drain Technician
Village Plumbing & Sewer Service
Houston, TX
11.2024 - 03.2026
- Contributed to business growth by providing valuable insights on service improvements based on field experience and customer feedback.
- Obtained required replacement parts and correctly estimated repair costs.
- Completed [Number] jobs with quality and efficiency.
- Reduced operational costs with effective budget planning for materials, labor, and equipment resources needed for successful project execution.
- Optimized inventory management systems, guaranteeing availability of necessary parts for timely repair completion.
- Collaborated effectively with other technicians to complete complex projects within stipulated timeframes.
- Conducted thorough inspections to accurately identify root causes of sewer drain problems before initiating repairs or replacements.
- Maintained high levels of customer retention and referrals, attributed to professionalism and quality workmanship in sewer drain services.
- Diagnosed and repaired plumbing components to include toilets, faucets, and drains.
- Boosted company reputation through exceptional customer service and communication during sewer drain projects.
Sewer Drain Technician
ARS Rescue Rooter
Houston, TX
09.2022 - 10.2023
- Implemented process improvements that reduced service response times by optimizing workflow efficiency.
- Monitored compliance with local plumbing codes while executing repairs and installations of drainage systems.
- Executed quality service on drains, toilets and manholes.
- Communicated with clients to decipher nature of reported issues.
- Maintained up-to-date knowledge on latest tools and technologies, resulting in improved service delivery to clients.
- Enhanced customer satisfaction by efficiently diagnosing and resolving sewer drain issues.
- Ensured workplace safety compliance, minimizing potential hazards during sewer drain operations.
- Collaborated with dispatch to convey any delays with travel or job completion.
- Established trust with clients through transparent cost estimates and clear explanations of required services prior to commencing work assignments.
Sewer Drain Technician
Roto Rooter Plumbing
Houston, TX
02.2016 - 09.2022
- Diagnosed sewer line issues using advanced inspection tools and techniques.
- Operated high-pressure water jetting equipment for effective drain cleaning and maintenance.
- Led team in performing routine preventative maintenance on sewer systems, enhancing reliability.
- Trained junior technicians on proper techniques for drain cleaning and safety protocols.
- Coordinated with clients to develop tailored solutions for complex drainage problems, ensuring satisfaction.
- Conducted thorough post-service evaluations to ensure long-term effectiveness of repairs performed.
- Expedited emergency response times, ensuring prompt resolution of critical sewer drain issues.
Education
High School Diploma -
Online Curse
Houston, TX03.2018
Skills
- Excellent work ethic
- Hand and power tools
- Strong mathematical skills
- Drain cleaning
- Waste disposal
- Hydro jetting
- Video inspection
- Teamwork
- Teamwork and collaboration
- Customer service
- Attention to detail
- Reliability
- Active listening
- Effective communication
- Customer service expertise
- Active learning
- Cleaning procedures
- Safety procedures
- Adaptability
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Sewer Drain Technician
Village Plumbing & Sewer Service
11.2024 - 03.2026
Sewer Drain Technician
ARS Rescue Rooter
09.2022 - 10.2023
Sewer Drain Technician
Roto Rooter Plumbing
02.2016 - 09.2022
High School Diploma -
Online Curse