Jhordan Elsberry
Lincoln,NE
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
13
13
years of professional experience
Work History
Customer Success Manager
NRC Health
06.2015 - Current
- Assisted customers with onboarding and product setup to foster successful adoption and usage.
- Created customer support strategies to increase customer retention.
- Monitored customer progress and addressed customer inquiries with timely and accurate updates.
- Conducted periodic user training sessions to support customer understanding and product feature utilization.
- Analyzed customer data to identify trends and develop strategies to improve customer success metrics.
- Established strong relationships with key customers, resulting in increased customer loyalty.
- Collaborated with sales and product teams to address customer success objectives.
- Created customer support strategies to increase customer retention
Lead Underwriting Screener
Nationwide Insurance Company
03.2010 - 06.2015
- Utilized knowledge of insurance principles, policies and procedures to make decisions on risk assessment.
- Evaluated applications to determine insurance coverage and appropriate risk classifications.
- Developed and implemented underwriting policies and procedures, establishing useful and accurate processing of applications.
- Collaborated with other professionals to develop innovative underwriting solutions.
- Studied insurance industry changes, remaining up-to-date with latest trends and protocols.
- Monitored underwriting teams' performance and provided mentoring to achieve personal and department production goals.
- Skilled at working independently and collaboratively in a team environment
Education
Business Communications
Nebraska Wesleyan University
Lincoln, NE01.2026
Skills
- Sell Technical Products
- Operational Efficiency
- Report Analysis
- Customer Relations
- Strategic Communication
- Customer Account Review
- Account Management
- Change Management Process
- Microsoft Word, Excel, and Powerpoint Proficient
- Salesforce CRM Experience
- Customer Service
- Mentoring
Timeline
Customer Success Manager
NRC Health
06.2015 - Current
Lead Underwriting Screener
Nationwide Insurance Company
03.2010 - 06.2015
Business Communications
Nebraska Wesleyan University