Jhordan Layton Clark
Trenton,NJ
Summary
Responsible HR Assistant with strong knowledge of office administration and common human resources operations. In-depth understanding of customer service, data entry and file management. Highly skilled in reviewing policies and suggesting actionable improvements aligned with industry best practices.
Overview
6
6
years of professional experience
Work History
Human Resources Assistant
Amazon
06.2023 - Current
- Developed strong relationships with employees through consistent communication and support, leading to increased retention rates.
- Processed documentation for employee actions such as new hires, grievance resolutions and terminations.
- Participated in ongoing research projects related to best practices in human resources management for continuous improvement purposes.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Responded to employee inquiries regarding benefits and other HR topics.
- Developed and maintained HR policies and procedures.
- Managed approximately 40 - 50 cases via email/in-person per day from associates
Process Assistant
Amazon
07.2021 - 06.2023
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Determined and recommended methods to implement improvement opportunities.
- Assisted coworkers and staff members with special tasks on daily basis.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Shipped out approximately 4,000 units per day
Assistant Manager
Insomnia Cookies
01.2018 - 06.2019
- Promoted teamwork in the workplace by encouraging collaboration among staff members on various tasks.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Developed detailed plans based on broad guidance and direction.
- Developed strong working relationships with staff, fostering a positive work environment.
- Created employee schedules to align coverage with forecasted demands.
Education
High School Diploma -
Ewing High School
Ewing, NJ06.2016
Some College (No Degree) - Mathematics
Mercer County Community College
Trenton, NJSkills
- Assessing performance
- Computer Literacy
- Maintaining files
- Conflict Management
- Administrative Skills
- Microsoft Office
- Human Resources Standards
- Data Entry
Timeline
Human Resources Assistant
Amazon
06.2023 - Current
Process Assistant
Amazon
07.2021 - 06.2023
Assistant Manager
Insomnia Cookies
01.2018 - 06.2019
High School Diploma -
Ewing High School
Some College (No Degree) - Mathematics
Mercer County Community College