Jhosel Olivar
The Broadmoor Hotel
Aurora,CO
3
years of professional experience
Adaptable and dedicated hospitality management professional through working in a well-reputed company where success comes through hardwork, luxury service, sincerity, and devotion to work, proven ability to maintain high standards in fast-paced environments, effectively addressing guest needs and contributing to seamless service operations.
Work History
Food and Beverage Server
1 Year- Delivered Forbes Five-Star exceptional guest service across multiple departments including Banquets, In-Room Dining, and Pool Attendant, enhancing guest satisfaction and brand reputation.
- Maintained thorough menu presentations, providing detailed descriptions of food and beverage options.
- Maintained cleanliness and organization of dining areas, adhering to health and safety standards.
- Provided courteous, friendly service while multitasking in fast-paced environment.
- Resolved guest concerns promptly to enhance satisfaction and to retain customer loyalty.
- Anticipated customer needs and responded accordingly to increase customer satisfaction.
Reservations Coordinator
9 Months- Managed guest reservations using hotel management software, ensuring accuracy and efficiency.
- Coordinated communication between departments to facilitate seamless guest check-in and check-out processes.
- Assisted guests with inquiries regarding room availability, rates, and special requests to enhance satisfaction.
- Analyzed guest feedback to identify areas for service improvement, contributing to enhanced guest experiences.
- Collaborated with sales and marketing teams to create enticing promotional packages for prospective guests.
Food and Beverage Server
5 Months- Delivered exceptional service to guests, ensuring a memorable dining experience.
- Assisted in menu presentations, providing detailed descriptions of food and beverage options.
- Collaborated with kitchen staff to coordinate timely order delivery and address special requests.
- Providing excellent customer service, successfully upselling relevant products and services for increased customer satisfaction.
Banquet Server
4 Months- Provided excellent customer service during high-volume events, ensuring guest satisfaction and timely responses to requests.
- Set up and dismantled banquet spaces according to event specifications, maintaining organizational standards for efficiency.
- Collaborated with kitchen staff to coordinate food service, adhering to safety and hygiene protocols throughout events.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
Education
Bachelor of Science - Hospitality Management
- Academic Excellence Honoree
- Cum laude Graduate
- Awarded Outstanding Awardee in Culture & Arts, Outstanding Student in the Realm of Academics
- Dean's List
- CHED Scholarship Recipient
Skills
Customer Service Excellence
Food safety practices
Communication
Guest service & satisfaction
Strong work ethic
Multitasking & Organization
Problem-solving Skills
Professional appearance
Team Collaboration
Flexible
Adaptability
Accomplishments
- Forbes Back-to-Basics, The Broadmoor (2025)
- The Art of Hospitality, The Broadmoor (2025)
- 2nd Placer in Waiter's Relay Competition (2020)
- MICE Seminar (2020)
- The Influence of Social Media Platform to Marketing (2020)
- Significance of Front Office in Hospitality Industry (2020)
- Campus Journalist Awardee (2019)
- 14 TH placer of Photojournalism Northwest Area Level Press
Conference (2017)
CERTIFICATIONS, AWARDS AND RECOGNITIONS
Timeline
Food and Beverage Server
The Broadmoor Hotel
08.2024 - 08.2025Read More
Reservations Coordinator
The Noble Hotel
10.2023 - 07.2024Read More
Food and Beverage Server
Jpark Island Resort And Waterpark, Cebu
01.2023 - 06.2023Read More
Banquet Server
Radisson Blu Hotel
08.2022 - 12.2022Read More
University of Cebu Lapu-Lapu & Mandaue
Bachelor of Science from Hospitality Management
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