Jhosmin Williams
Lincoln Park,MI
Summary
Driven by a results-focused approach, I excelled at Pandora Jewelry, leveraging my product knowledge expertise and strong communication skills to surpass sales targets. My creative thinking and customer relations prowess have consistently enhanced customer satisfaction and loyalty, contributing to significant business growth.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Customer Service Ambassador
Compass Group USA
Detroit, MI
07.2024 - Current
- Greets every customer and interacts in a manner to ensure a high level of hospitality.
- Greets all team members and ensures they have what they need to be successful each day.
- Relays relevant concerns from customers to supervisors.
- Ensures that all marketing, wellness and culinary programs are current and in place.
- Demonstrates a complete understanding of daily menu items and accurately explains them to customers.
Scent Specialist
Brookes Candle Company
Taylor, MI
10.2023 - 07.2024
- Increased customer satisfaction by creating visually appealing, unique candle designs tailored to clients'' preferences.
- Enhanced candle quality by utilizing precise measurements and implementing strict quality control measures.
- Contributed towards company growth by participating in trade shows and artisan fairs, showcasing unique products and attracting a diverse clientele.
- Inspected raw, in-process and finished material and products for defects or malfunctions.
- Provided exceptional customer service by addressing inquiries promptly and courteously while sharing expert knowledge about different candle options.
- Developed signature scents for candles, offering a diverse and enticing product range to attract new customers.
- Cleaned jars, scraped floors and performed other general cleaning duties.
- Maintained a clean and safe working environment by adhering to safety protocols and conducting regular equipment inspections.
Sales Associate
The Jewelry Exchange
Livonia, MI
09.2021 - 08.2023
- Educated customers about proper care and maintenance practices for their jewelry purchases, ensuring long-lasting satisfaction.
- Boosted jewelry sales by providing excellent customer service and personalized product recommendations.
- Assisted clients in making informed decisions on high-value purchases by sharing expert knowledge of gemstones, metals, and designs.
- Maintained a visually appealing and organized store, contributing to a welcoming shopping environment.
- Resolved customer issues promptly and professionally, ensuring continued patronage from satisfied clients.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Collaborated with fellow sales associates to achieve team sales goals consistently each month.
- Minimized loss due to theft or damage by implementing strict security measures throughout the showroom floor area.
- Enhanced store reputation through effective communication and relationship-building with clients.
- Assisted in the training and mentoring of new hires, sharing best practices and knowledge to develop a strong sales team.
Assistant Manager
Pandora Jewelry
Taylor, MI
08.2018 - 02.2020
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Educated customers about proper care and maintenance practices for their jewelry purchases, ensuring long-lasting satisfaction.
- Boosted jewelry sales by providing excellent customer service and personalized product recommendations.
- Maintained a visually appealing and organized store, contributing to a welcoming shopping environment.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Exceeded personal sales targets regularly by employing upselling techniques and suggesting complementary accessories during transactions.
Sales Associate
Victoria's Secret & PINK
Taylor, MI
11.2012 - 09.2018
- Restocked shelves and organized displays in alignment with merchandising standards.
- Boosted store sales through effective merchandising, appealing visual displays, and strategic product placement.
- Offered personalized customer service to all customers to support satisfaction and loyalty.
- Cleaned, closed, and secured store at end of shift.
- Organized and participated in special store events, such as seasonal sales or launch parties, to attract new customers and boost overall revenue.
- Dressed and accessorized mannequins to highlight featured clothing and accessories.
- Assisted customers with selecting clothing items and accessories based on individual needs.
- Assisted with visual merchandising efforts, creating cohesive and visually appealing displays that showcased current trends and inventory highlights.
- Collaborated with team members to achieve monthly sales targets and maintain high levels of performance.
- Processed customer transactions accurately, ensuring a seamless checkout experience while promoting loyalty programs and upcoming promotions.
- Developed strong product knowledge to recommend suitable clothing options based on customers'' needs, preferences, and desired fit.
- Pressed and folded items upon arrival in store to increase visual appeal.
Education
Monroe High School
Monroe, MI06.2011
Skills
- Cash Handling
- Customer Relations
- Complaint Handling
- Customer Service
- Problem-solving abilities
- Product Knowledge Expertise
- Fashion Awareness
- Attention to Detail
- Goal-Driven
- Creative Thinking
- Relationship Building
- Strong Communication and Interpersonal Skills
- Friendly and Helpful
- Honest and Dependable
- Organization
- Reliable and Responsible
- Adaptable and Flexible
- Positive Customer Engagement
- Sales floor organization
Certification
Life Insurance Agent
Timeline
Customer Service Ambassador
Compass Group USA
07.2024 - Current
Scent Specialist
Brookes Candle Company
10.2023 - 07.2024
Sales Associate
The Jewelry Exchange
09.2021 - 08.2023
Assistant Manager
Pandora Jewelry
08.2018 - 02.2020
Sales Associate
Victoria's Secret & PINK
11.2012 - 09.2018
Monroe High School