Jhovaine Jhevon Brown
Greenwich,Connecticut
Summary
An experienced Food and Beverage Operations Manager with over 8 years in the hospitality industry, specializing in delivering exceptional guest experiences and optimizing operations. Proven track record in managing diverse teams, developing innovative menu concepts, and driving profitability. Adept at overseeing high-volume establishments, improving customer satisfaction, and ensuring compliance with health and safety standards. Strong leadership and problem-solving skills with a passion for enhancing service quality while maintaining cost control. Ready to contribute to the success of a dynamic team in a fast-paced environment.
Overview
8
8
years of professional experience
Work History
Food and Beverage Operations Manager
Silver Hotel Group
Canada
07.2023 - 09.2024
- Developed training programs for staff to ensure consistent service quality and product knowledge.
- Fostered strong relationships with vendors, ensuring timely deliveries of products needed for daily operations.
- Managed budgets, forecasting sales, controlling costs, and achieving profitability targets.
- Coordinated special events such as private parties or corporate gatherings to enhance overall revenue generation opportunities within the establishment.
- Established a culture of continuous improvement by encouraging staff feedback on processes, menu items, and customer interactions.
Food and Beverage Manager
Boulevard Club
Canada
01.2022 - 06.2023
- Maintained highest standards for beverage quality and service.
- Managed inventory effectively, reducing waste and optimizing stock levels.
- Developed staff training programs to enhance service skills and increase overall efficiency.
- Organized successful special events that contributed to increased sales figures.
- Improved customer satisfaction by implementing innovative food and beverage menu options.
Restaurant Manager
Eggsmart
Canada
01.2021 - 12.2022
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
Assistant Manager
Shay’s Café
Turks And Caicos Island
01.2020 - 12.2020
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Hotel assistant Manager
Ports of Call Resort
Grace Bay, Providenciales
01.2017 - 01.2020
- Oversee a small group of 60 personnel including receptionist, kitchen staff, and office employees
- Monitor employee performance and conduct regular evaluations to help improve customer service
- Collect monthly rent payments from tenants that occupy the hotel shop units and maintain records of budgets, funds, and expenses
- Welcome and register guests once they arrive
- Resolve issues regarding hotel services, amenities, and policies
- Organize activities and assign responsibilities to employees to ensure productivity.
Education
Hotel, Resort And Restaurant Management
George Brown College
Toronto, ON, Canada06.2022
Skills
- Microsoft Office (Word, Excel, Outlook)
- Typing skills (include WPM)
- Use of office equipment (fax machines, copiers, etc)
- Multi-line phone systems
- Spreadsheets (Excel, Google Sheets, OpenOffice Calc)
- Email (mail merge, filters, folders, rules)
- Verbal and written communication
- Listening
- Professionalism
- Customer focus
- Organization and planning
- Handling pressure and tolerating stress
Accomplishments
-Restaurant Launch & Development • Spearheaded the successful opening of a Mediterranean restaurant from concept to launch, managing all aspects of the business from staffing to menu development.
-Developed and executed pre-opening plans, ensuring the restaurant was fully operational and under budget.
-Team Leadership & Training • Recruited, trained, and mentored a team of 30 front-of-house and back-of-house staff.
Timeline
Food and Beverage Operations Manager
Silver Hotel Group
07.2023 - 09.2024
Food and Beverage Manager
Boulevard Club
01.2022 - 06.2023
Restaurant Manager
Eggsmart
01.2021 - 12.2022
Assistant Manager
Shay’s Café
01.2020 - 12.2020
Hotel assistant Manager
Ports of Call Resort
01.2017 - 01.2020
Hotel, Resort And Restaurant Management
George Brown College