Jia Singh
Van Buren Twp,MI
Summary
Aspiring pilot and dedicated customer-focused professional with 4+ years of experience in client relations and hospitality. Multilingual, culturally adaptable, and safety-conscious, with a strong background in adapting to diverse environments. Regularly traveling to England has deepened the understanding of global cultures and communication. Eager and seeking to gain firsthand aviation experience as a flight attendant while contributing to passenger safety, comfort, and exceptional in-flight service.
Overview
4
4
years of professional experience
Work History
Assistant Studio Manager
Reach Bodywork Studio
10.2022 - Current
- Delivered exceptional customer service by managing client memberships, resolving inquiries, and ensuring smooth day-to-day operations
- Coordinated with clients to schedule appointments and maintain a high standard of hospitality
- Streamlined administrative duties, including managing leads via email, text, and phone, processing membership paperwork, and developing innovative outreach strategies
- Mentored team members and collaborated with the General Studio Manager to optimize operational efficiency
- Increase in positive client feedback for front desk hospitality and problem-solving
- Managed approximately 30 incoming calls, text messages and emails per day from customers
Retail Sales Associate
Kohl's
03.2021 - 11.2021
- Enhanced customer service expertise, managing Amazon returns and overseeing jewelry department operations
- Supported customers during peak seasons, showcasing adaptability and a solution-driven mindset under high-pressure conditions
- Maintained and organized merchandise displays, improving customer navigation and satisfaction
- Achievement: Consistently praised by management for exceptional service during high-demand periods
Seasonal Sales Associate
Kohl's
09.2020 - 01.2021
- Delivered exemplary service at registers and sales floors, resolving customer concerns and promoting store loyalty programs
- Assisted in online and curbside pickup services, demonstrating flexibility and teamwork
Education
High School Diploma -
Washtenaw International High School (IB Program)
Ypsilanti, MI04.2022
Skills
- Multicultural Awareness and Sensitivity
- Safety Protocol Knowledge
- Problem-Solving
- Organizational Skills
- Communication and Interpersonal Skills
- Customer Service
- Adaptability in Dynamic Environments
- Conflict Resolution in High-Stress Environments
- Team Collaboration and Leadership
- Communication in Cross-Cultural Settings
Personal Information
Work Permit: Authorized to work in the U.S. for any employer
Cultural Experience
- Indian Heritage and Multicultural Exposure: Growing up in a culturally rich Indian family has instilled a deep appreciation for diversity and adaptability in multicultural environments.
- Frequent International Travel: Annual trips to England have enhanced my global awareness, interpersonal communication skills, and ability to navigate diverse cultural settings.
Languages
English
Native or Bilingual
Punjabi
Limited Working
Hindi
Elementary
Timeline
Assistant Studio Manager
Reach Bodywork Studio
10.2022 - Current
Retail Sales Associate
Kohl's
03.2021 - 11.2021
Seasonal Sales Associate
Kohl's
09.2020 - 01.2021
High School Diploma -
Washtenaw International High School (IB Program)
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