Katherine Quilit
Orlando
Summary
Results-driven management professional with experience leading operations, driving sales growth, training staff, and delivering exceptional customer service in fast-paced environments. Skilled in team leadership, customer relations, conflict resolution, operational support, and achieving performance goals. Proven ability to multitask effectively, improve customer retention, and maintain high standards of professionalism and organization.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Assistant Studio Manager
Orangetheory Fitness
11.2022 - Current
- Support daily operations in a fast-paced, customer-focused environment while ensuring smooth studio performance.
- Drive membership sales through consultations, lead follow-up, outreach calls, and personalized recommendations.
- Assist with hiring, onboarding, and training staff while promoting accountability and strong customer service standards.
- Handle customer concerns, billing issues, freezes, cancellations, and conflict resolution professionally and efficiently.
- Contribute to monthly revenue goals through promotions, referrals, upgrades, and retention strategies.
- Maintain accurate sales activity, lead tracking, and operational records through CRM systems and administrative tools.
- Coordinate community outreach events and local partnerships to increase brand awareness and generate new business.
- Thrive in high-volume environments requiring multitasking, leadership, and strong communication skills.
Data Entry Specialist
Vista Nona Medical Billing
01.2016 - Current
- Managed high-volume patient and insurance data entry with accuracy and attention to detail.
- Verified billing information, insurance details, and medical records while maintaining HIPAA compliance.
- Assisted with resolving discrepancies, denied claims, and missing documentation to support efficient operations.
- Maintained organization and productivity in a deadline-driven environment requiring precision and confidentiality.
Director
National Alliance on Mental Illness (NAMI)
01.2018 - 01.2021
- Assisted with budgeting, event coordination, and operational support for community programs.
- Led presentations for youth and community groups focused on mental health awareness and available resources.
- Worked closely with schools, families, and local organizations to coordinate outreach initiatives and events.
- Developed strong public speaking, leadership, and organizational skills through community engagement efforts.
Education
Associate in Arts (A.A.) - Liberal Arts & Sciences
Valencia College
Orlando, FLSkills
- Leadership & Team Management
- Customer Service
- Operations Support
- Sales & Upselling
- Staff Training & Onboarding
- Conflict Resolution
- Cash Handling & POS Systems
- Inventory Awareness
- CRM & Administrative Systems
- Microsoft Office
- Multitasking
- Communication Skills
Certification
- Florida Real Estate Course Completion Certificate
- CPR Certified
Timeline
Assistant Studio Manager
Orangetheory Fitness
11.2022 - Current
Director
National Alliance on Mental Illness (NAMI)
01.2018 - 01.2021
Data Entry Specialist
Vista Nona Medical Billing
01.2016 - Current
Associate in Arts (A.A.) - Liberal Arts & Sciences
Valencia College